Manager, Human Resources, COACH Hong Kong & Macau

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Primary Purpose: 

Provide a full-spectrum HR business partnership to all employees in scope, with the objective of achieving the long-term strategic goals of the BUs and the HR function.

Scope of the role:

• Coach Hong Kong & Macau Retail team, ~200 employees (Stores)
• Tapestry Hong Kong office ~50 employees (Corporate)

The successful individual will leverage their proficiency in Human Resources to...

Business Partnership

• Partner closely with BU Leadership Teams to fully comprehend business needs and ensure HR goals and action plans are clear and consistent with the BU’s strategic vision
• Foster relationships with key stakeholders built on business knowledge, HR expertise, integrity, respect and trust to ensure HR has a respected voice in the BU
• Participate in the creation and drive the execution of HR action plans each year, with high standards for timely and high-quality deliverables, and for impact on the business
• Develop solid relationships with key HR stakeholders, and actively cooperate with HR COE in Asia to develop and implement a compelling HR strategy for the BU

Employee Relations

• Partner with the Leadership Team to create a motivating, supportive and productive work environment for all levels, grounded on Tapestry/Coach Narrative (Purpose & Values)
• Provide coaching and counseling to all employees to ensure an outstanding employee experience is shared among all employees; collaborate with Legal Counsel and to address sensitive issues
• Build a strong connection between Corporate and Retail employees, acting as facilitator between these two groups of employees to maximize cohesiveness and cooperation
• Maintain positive employee relations environment; foster a culture based on service and teamwork at all levels in the organization

Performance Management

• Own the coordination of the annual performance management process and lead the formulation / execution of development plans actions for key talents and key position holders

• Partner with the key BU leaders to execute salary increase process on time and on budget; build compelling business cases to outline and quantify requests for additional funding as required
• Own the yearly and quarterly compensation planning process, partnering with Tapestry Finance Team to ensure the submitted information are 100% accurate
• Own the Talent Management process, at Corporate and Retail level, to identify and actively build plans to retain key talents; build long term succession plans for key positions

Talent Acquisition

• Be the brand ambassador, represents the company at its best, be a role model and constantly strive to communicate the best image of Tapestry/Coach to the market
• Partner with Talent Acquisition (TA) Team to recruit for all vacant corporate positions for both BUs; actively build talent pipelines through networking
• Partner with the Retail Management Team and TA for store staff hiring, working on innovative sourcing strategies for Coach to become an employer of choice in Hong Kong and Macau
• Build strong individual connection with the corporate and retail staff, to stay alert on their needs. Constantly survey the market to ensure Tapestry/Coach keeps a competitive employer proposition

Organizational Development & Change Management

• Partner with Retail Management to ensure the right level of staffing is achieved in stores and maximize labor KPIs, part-time use and make sure payroll % is achieved
• Partner with Tapestry Asia People & Organization Development and Retail Training & Development Teams to plan and implement training initiatives focused on the growth of team members
• Partner with Asia Total Rewards Team to build a compelling economic proposition for all employee levels to ensure high level of market competitiveness and attract / retain key talents
• Partner with the BU leaders and GC HR Director to critically review the organizational asset of the BU, and propose changes to meet the ever-changing business needs and achieve the BU vision
• Create local action plans to address and facilitates change and transition management initiatives

Special Projects

• Participate / lead HR projects (HRIS implementation, Job Architecture, Employee Survey, etc.)    
• Participate / lead cross-functional projects and initiatives with wide organizational impact (e.g., community outreach programs, reward & recognition programs, company & employee engagement events planning)

Key Stakeholders

• Brand Director of Coach Hong Kong & Macau
• Coach Hong Kong & Macau Corporate Team
• Coach Hong Kong & Macau Retail Management Team
• Tapestry Asia HR Business Partners
• Tapestry COE:
  • HR: HR Technology, Payroll, People & Organization Development, People Services, Total Rewards & Talent Acquisition
  • Financial Planning & Analysis

The chosen individual will possess

• Bachelor’s degree with at least 8 years’ experience in Human Resources field. A previous significant experience in Retail / Service-related industry is highly preferred
• Proven experience delivering client focused HR solutions to business problems
• Solid business acumen and willingness to understand / improve business KPIs
• A strong passion for Retail / Service industry
• Exceptional communication and interpersonal skills with the ability to influence others at all levels
• Entrepreneurial spirit to generate innovative solutions and deliver with excellence
• Conceptual thinking with the ability to translate ideas into workable solutions
• Creative problem solving with strong business acumen
• Strong project management and facilitation skills

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.