Manager, Asset Protection

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. 

Primary Purpose: To protect the company assets, associates and customers in the stores within the Chicago regional market, and administer the established Asset Protection programs at the stores of our three brands: Coach, Kate Spade and Stuart Weitzman. This position will be based in Chicago, however other locations will be considered based on driving distance to the major markets for the three brands. This role reports into the Sr. Director, Asset Protection.

The successful individual will leverage their proficiency in Asset Protection to...

• Conduct investigations as it relates to theft, fraud and policy violations in partnership with Senior Leaders, including the Senior Director of Asset Protection
• Review and analyze incident reports generated from the stores
• Review inventory results for unusual trends and maintain low shrink rates
• Develop a strong partnership and problem-solving approach with multi-managers and store teams about: theft issues, policy violations, and inventory discrepancies, which will include presenting topics at District meetings
• Ensure that the store management teams understand the use of the CCTV equipment to review activity and copy events
• Assist with the on-boarding of new field managers, General Managers and Store Managers as it relates to Asset Protection good business practices and Loss Prevention policies
• Conduct unannounced store audits, compile those results and communicate the non-compliance trends to the Region and Districts to heighten awareness and follow-up on deficiencies when warranted
• Conduct investigations of missing freight and perform site visits of the carriers used in the markets and report those findings to: Inventory Control, Distribution and Transportation
• Ensure that contract guards that are assigned are of high quality and fully understand the post orders
• Build networks with various law enforcement agencies, as well as other retailers and mall management, to discuss unusual activity
• Review and analyze exception reports and query various systems for investigations
• Support awareness of security and safety incident response protocols and communications with store teams, including leveraging risk intelligence tools

The accomplished individual will possess...

• 5+ years of prior relevant work experience, including at least 3 years in Loss Prevention/Asset Protection with multi-units / multi-store experience
• Bachelor’s degree preferred
• WZ Interviewing/Interrogation certification
• Flexibility to travel within the assigned region up to 75% of the time which will include some overnight travel
• Ability to effectively work remotely
• Proficiency in MS Excel, PowerPoint, Word

An outstanding professional will have...

• Outstanding written and verbal communication skills, with the ability to present situations in a factual and concise manner
• Excellent interpersonal skills
• An ability to apply policies and procedures to various situations
• Strong decision making skills
• Effective time management & organization skills
• Ability to analyze data trends to identify risk

​Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale
  and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.. #LI-RE1  #REMOTE

Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com

Visit Tapestry, Inc. at http://www.tapestry.com/

Work Setup

BASE PAY RANGE $80,000.00 TO $105,000.00 Annually
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