Senior Manager, Retail Application

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. 

Key Responsibilities:

• Lead Asia Retail IT Project team to ensure stable, sustainable, and scalable solution is implemented with quality solution:
  • Act as an application owner to own and manage all requests, issues and changes in retail system.
  • Manage vendor performance and deliverables.
  • Define and manage delivery and post-deployment process including tracking deliverables and approving deployment while maintaining stability and quality of retail systems and the surrounding integration.
  • Participate and cooperate in various phases of projects impacting retail systems and stores, but which are led by other IT teams.
  • Manage schedule, resource, and budget for retail team changes.
  • Participate and engage in priority issue calls with technical support teams.
  • Manage and define growth plan and provide constructive feedback on subordinates.
  • Propose and lead explore and deployment of innovation ideas and initiatives both to fit local needs and regional synergy.
• Lead company growth initiatives (New Systems, Enhancements, Business project) from IT and deployment them across Asia regions including:
  • Evaluate the current retail system and work closely with Retail teams across Asia for future improvements and/or systems enhancement.
  • Define strategy for Retail applications based on understanding of IT and business roadmap.
• Act as representative for retail system team to discuss system solutions for company initiatives with business users:
  • Bridge communication with regional and global business and IT partners
  • Act as front line of IT department for business users in terms of store related activities such as project, change request, issue resolution.
  • Act and contribute as a member of Asia IT team throughout regular and ad-hoc meetings virtually or in person.
• Business Trip to Asia countries will be required.
• Team management across Asia

Experience/Qualifications:

• Retail knowledge
  • Minimum 7-10 years of experience for Retail system design and management, including analysis of business requirements, designing, and managing testing and deployment.
  • Knowledge of how Retail applications integrate with back-office functions / systems such as ERP, OMS and CRM related systems.
  • Multi-region, multi-brand retail/lifestyle Industry working experience is required.
  • In store applications including but not limited to POS System manage experience, Inventory management system is preferred.
  • Experience in rolling out mobile solutions is highly desirable.
  • Experience in LINE and WeChat in-store adoption will be highly valued.
• Management skillset
  • Knowledge of IT project management, such as Fit/Gap analysis, design review and software testing review leveraging both waterfall and agile methodology
  • Vender management experience
  • Experience in partnering with business users and other IT team members to design and implement system across regions.
  • Multi-region/country retail systems implementation experience, with China and Japan region exposure a strong plus
• Team Management
  • Experience in managing teams across regions.
  • Ability to identify team growth area and be able to guide and support members on their career path.
  • Be a mentor to the teammates in event of crisis.
• Vendor Management
  • Experience in managing performance of vendors in different regions.
  • Set clear performance KPI for vendors and be able to collaborate with vendors on quality improvements.
• Technical Skillset:
  • Basic SQL Database knowledge
  • Basic Web Application knowledge
  • Basic mobile application knowledge
  • Extensive experience with external system integrations solution management
  • Good understanding in compiling data flow and system architecture diagram.
• Desired Qualifications
  • Bachelor's degree
  • PMP (Project Management Professional) or relevant certifications
  • ITIL (IT Infrastructure Library) or equivalent skill is plus.

Personality

• Strong communication skills in Chinese and English. Knowledge of Japanese is a strong plus.

• Being adaptable and flexible
• Have a strong sense of responsibilities and ownership.
• Ability to understand issues and system errors from a technical standpoint.
• Pro-active to support other teams where necessary.
• Ability to manage stress and be able to provide clear guidance with positive mindset.

IMPORTANT NOTES

• IT Organization is regionally structured in Asia, and Retail and Customer Experience Systems team has members in Japan and in China.
• Asia stores include Japan, China, Hong Kong/Macau, Taiwan, Korea, Singapore, Malaysia and Australia
• Multi-brand system projects and support in Japan, Asia, and in Europe (COACH, KATE SPADE, STUART WIZEMAN, but not limited to these)  - approx. 800 stores

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale
  and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/