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Sales Associate II

Coach

Asheville, NC, US

Sales Associate

Job Description

The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.

SALES FLOOR:

 Understands organizational objectives and makes decisions that align with Company priorities

 Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.

 Creates short- and long-term strategies to achieve personal metrics and performance goals

 Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity

 Represents Coach as a brand ambassador

 Demonstrates Coach’s Selling and Service expectations at all times

 Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics

 Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers

 Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style

 Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.

 Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.

 Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.

 Discusses product features and builds the sale by leveraging cross-selling skills and abilities.

 Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs

 Sensitive to customers’ needs and tailors approach by reading cues

 Attends to the unique and individual shopping needs of each customer.

 Works with multiple customers simultaneously and breaks away as appropriate

 Follows up with customers consistently and genuinely to influence/close the sale

 Flexes personal selling techniques to contribute to overall store financial results

 Builds lasting and loyal relationships with customers

 Leverages Coach’s tools and technology to support relationship building and clienteling efforts

 Creates enthusiasm and positivity for a shared vision and mission

 Promotes and endorses a team selling environment

 Fosters an environment of teamwork, trust and collaboration with internal and external customers

 Remains solution oriented; is adaptable and flexible to changing business and store needs

 Welcomes feedback and adapts behaviors as appropriate

 Maintains a calm and professional demeanor at all times

OPERATIONS:

 Ensures all daily tasks are completed without negatively impacting service or Coach standards

 Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner

 Maintains a clean and tidy selling floor at all times

 Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures

 Replenishes inventory on sales floor as needed

 

 Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor.

 Supports cash-wrap when needed to process purchases, returns, and exchanges.

 Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc.

 Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations.

Competencies required:

 Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.

 Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.

 Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.

 Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high tension situations comfortably.

 Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.

 Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.

 Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn’t have to finish things before moving on. Can comfortably handle risk and uncertainty.

Additional Requirements

Experience: 1- 3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers

Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.

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\xa0<\/p>\n\n

Sales Associate <\/span><\/b><\/p>\n\n

Job Description <\/span><\/b><\/p>\n\n

<span style=\"font-family:Times New Roman, Times New Roman PS\"><span style=\"font-family:Times New Roman, Times New Roman PS\">The Sales Associate role is an integral part of the store\u2019s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach\u2019s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression. <\/span><\/span><\/span><\/span><\/em><\/p>\n\n

<span style=\"font-family:Times New Roman, Times New Roman PS\"><span style=\"font-family:Times New Roman, Times New Roman PS\">SALES FLOOR: <\/span><\/span><\/em><\/p>\n\n

<span style=\"font-family:Times New Roman, Times New Roman PS\"><span style=\"font-family:Times New Roman, Times New Roman PS\">\uf0b7 Understands organizational objectives and makes decisions that align with Company priorities <\/span><\/span><\/span><\/span><\/p>\n\n

<span style=\"font-family:Times New Roman, Times New Roman PS\"><span style=\"font-family:Times New Roman, Times New Roman PS\">\uf0b7 <\/span><\/span><\/span><\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team. <\/span><\/span><\/span><\/span><\/p>\n\n

\uf0b7 <\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Creates short- and long-term strategies to achieve personal metrics and performance goals <\/span><\/span><\/span><\/span><\/p>\n\n

\uf0b7 <\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity <\/span><\/span><\/span><\/span><\/p>\n\n

\uf0b7 Represents Coach as a brand ambassador <\/span><\/p>\n\n

\uf0b7 Demonstrates Coach\u2019s Selling and Service expectations at all times <\/span><\/p>\n\n

\uf0b7 <\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics <\/span><\/span><\/span><\/span><\/p>\n\n

\uf0b7 <\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers <\/span><\/span><\/span><\/span><\/p>\n\n

\uf0b7 <\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Creates positive impressions with customers by bringing best self to work through attire consistent with Coach\u2019s Guide to Style <\/span><\/span><\/span><\/span><\/p>\n\n

\uf0b7 <\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition. <\/span><\/span><\/span><\/span><\/p>\n\n

\uf0b7 <\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value. <\/span><\/span><\/span><\/span><\/p>\n\n

\uf0b7 Remains aware and is clearly able to communicate current pricing and promotional strategy to customers. <\/span><\/p>\n\n

\uf0b7 <\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Discusses product features and builds the sale by leveraging cross-selling skills and abilities. <\/span><\/span><\/span><\/span><\/p>\n\n

\uf0b7 <\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Cross-sells and encourages beneficial product add-ons that relate to the customer\u2019s shopping needs <\/span><\/span><\/span><\/span><\/p>\n\n

\uf0b7 Sensitive to customers\u2019 needs and tailors approach by reading cues <\/span><\/p>\n\n

\uf0b7 <\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Attends to the unique and individual shopping needs of each customer. <\/span><\/span><\/span><\/span><\/p>\n\n

\uf0b7 Works with multiple customers simultaneously and breaks away as appropriate <\/span><\/p>\n\n

\uf0b7 Follows up with customers consistently and genuinely to influence/close the sale <\/span><\/p>\n\n

\uf0b7 <\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Flexes personal selling techniques to contribute to overall store financial results <\/span><\/span><\/span><\/span><\/p>\n\n

\uf0b7 Builds lasting and loyal relationships with customers <\/span><\/p>\n\n

\uf0b7 Leverages Coach\u2019s tools and technology to support relationship building and clienteling efforts <\/span><\/p>\n\n

\uf0b7 Creates enthusiasm and positivity for a shared vision and mission <\/span><\/p>\n\n

\uf0b7 <\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Promotes and endorses a team selling environment <\/span><\/span><\/span><\/span><\/p>\n\n

\uf0b7 <\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Fosters an environment of teamwork, trust and collaboration with internal and external customers <\/span><\/span><\/span><\/span><\/p>\n\n

\uf0b7 <\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Remains solution oriented; is adaptable and flexible to changing business and store needs <\/span><\/span><\/span><\/span><\/p>\n\n

\uf0b7 <\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Welcomes feedback and adapts behaviors as appropriate <\/span><\/span><\/span><\/span><\/p>\n\n

\uf0b7 Maintains a calm and professional demeanor at all times <\/span><\/p>\n\n

<span style=\"font-family:Times New Roman, Times New Roman PS\"><span style=\"font-family:Times New Roman, Times New Roman PS\">OPERATIONS: <\/span><\/span><\/span><\/span><\/em><\/p>\n\n

<span style=\"font-family:Times New Roman, Times New Roman PS\"><span style=\"font-family:Times New Roman, Times New Roman PS\">\uf0b7 Ensures all daily tasks are completed without negatively impacting service or Coach standards <\/span><\/span><\/span><\/span><\/p>\n\n

<span style=\"font-family:Times New Roman, Times New Roman PS\"><span style=\"font-family:Times New Roman, Times New Roman PS\">\uf0b7 <\/span><\/span><\/span><\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner <\/span><\/span><\/span><\/span><\/p>\n\n

\uf0b7 Maintains a clean and tidy selling floor at all times <\/span><\/p>\n\n

\uf0b7 <\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures <\/span><\/span><\/span><\/span><\/p>\n\n

\uf0b7 Replenishes inventory on sales floor as needed <\/span><\/p>\n\n

\xa0<\/p>\n\n

\uf0b7 <\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor. <\/span><\/span><\/span><\/span><\/p>\n\n

\uf0b7 <\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Supports cash-wrap when needed to process purchases, returns, and exchanges. <\/span><\/span><\/span><\/span><\/p>\n\n

\uf0b7 <\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc. <\/span><\/span><\/span><\/span><\/p>\n\n

\uf0b7 <\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations. <\/span><\/span><\/span><\/span><\/p>\n\n

<span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Competencies required: <\/span><\/span><\/span><\/span><\/p>\n\n

\uf0b7 <\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results. <\/span><\/span><\/span><\/span><\/p>\n\n

\uf0b7 <\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect. <\/span><\/span><\/span><\/span><\/p>\n\n

\uf0b7 <\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings. <\/span><\/span><\/span><\/span><\/p>\n\n

\uf0b7 <\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high tension situations comfortably. <\/span><\/span><\/span><\/span><\/p>\n\n

\uf0b7 <\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything. <\/span><\/span><\/span><\/span><\/p>\n\n

\uf0b7 <\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks. <\/span><\/span><\/span><\/span><\/p>\n\n

\uf0b7 <\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn\u2019t have to finish things before moving on. Can comfortably handle risk and uncertainty. <\/span><\/span><\/span><\/span><\/p>\n\n

<span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Additional Requirements <\/span><\/span><\/span><\/span><\/p>\n\n

Experience: <\/b><\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">1- 3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace. <\/span><\/span><\/span><\/span><\/p>\n\n

Education: <\/b><\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">High school diploma or equivalent; college degree preferred. <\/span><\/span><\/span><\/span><\/p>\n\n

Technical: <\/b><\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets. <\/span><\/span><\/span><\/span><\/p>\n\n

Physical<\/b><\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers <\/span><\/span><\/span><\/span><\/p>\n\n

Schedule<\/b><\/span><span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother\u2019s Day, etc.). <\/span><\/span><\/span><\/span><\/p>\n\n

<span style=\"font-family:Times New Roman, Times New Roman PS\"><span style=\"font-family:Times New Roman, Times New Roman PS\">Note<\/b><\/span><\/span><\/span><\/span><span style=\"font-family:Times New Roman, Times New Roman PS\"><span style=\"font-family:Times New Roman, Times New Roman PS\">: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. <\/span><\/span><\/span><\/span><\/em><\/p>\n\n

<span style=\"font-family:Times New Roman, Times New Roman PSMT\"><span style=\"font-family:Times New Roman, Times New Roman PSMT\">Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant\u2019s or employee\u2019s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com. <\/span><\/span><\/span><\/span><\/p>\n', null, 'listingLayout');

 
Req ID:  90683


Nearest Major Market: Asheville

Job Segment: Retail Sales, Merchandising, Outside Sales, Brand Ambassador, Sales, Retail, Marketing