Lead Supervisor I

The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to

directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.

Sample of tasks required of role:

SALES:

• Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values
• Endorses, models and develops team to deliver Coach’s Selling and Service expectations
• Enforces sales strategies, initiatives and growth across all categories
• Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results
• Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers
• Productivity Management: holds sales team accountable for personal sales
• Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives
• Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results
• Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)
• Sensitive to customer and team needs and tailors approach by reading cues
• Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate
• Develops both self and individual product knowledge skills and remains aware of current collections
• Understands the positive sales impact staffing has on the business and recruits accordingly
• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth
• Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development
• Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)

OPERATIONS:

• Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively
• Demonstrates strong business acumen
• Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor
• Maintains interior and exterior upkeep of the building with partnership from the corporate office
• Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary
• Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures