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Temporary Sales Associate

Coach

Boston, MA, US

Selling and Service 

  •  Understands organizational objectives and makes decisions that align with the Company priorities and values 
  •  Creates personal sales and clienteling strategies in partnership with the management team 
  •  Meets customer needs through solution-oriented and forward thinking 
  •  Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace 
  •  Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics 
  •  Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style 
  •  Demonstrates Coach’s Selling and Service expectations at all times 
  •  Influences customers’ purchase decisions by balancing patience and assertiveness 
  •  Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals 
  •  Flexes personal selling techniques to contribute to overall store financial results 
  •  Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors 
  •  Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers’ specific needs 
  •  Works with multiple customers simultaneously and breaks away as appropriate 
  •  Follows up with customers consistently and genuinely to influence/close the sale 
  •  Develops product knowledge skills and remains aware of current collections 
  •  Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships 
  •  Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers 
  •  Sensitive to customers’ needs and tailors approach by reading cues 
  •  Builds lasting and loyal relationships with customers 
  •  Ensures all daily tasks are completed without negatively impacting service or Coach standards 

 

Workplace and Environment 

  •  Creates enthusiasm and positivity for a shared vision and mission 
  •  Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors 
  •  Demonstrates confidence when working with customers 
  •  Takes initiative; has a high-level of ownership and accountability for individual results 
  •  Welcomes feedback and adapts behaviors as appropriate 
  •  Represents Coach as a brand ambassador at all times 
  •  Is adaptable and flexible to change 
  •  Maintains a calm and professional demeanor at all times 
  •  Creates short and long-term strategies to achieve personal metrics and performance goals 
  •  Utilizes Company tools to keep self-informed 
  •  Handles and offers solutions to customer issues appropriately and involves a manager when necessary 
  •  Promotes and endorses a team selling environment 

 

Operations 

  •  Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner 
  •  Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures 
  •  Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals 
  •  Replenishes inventory on sales floor as needed 
  •  Processes shipments as needed 

 

Additional Requirements 

  • Experience: 1- 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace. 
  • Education: High school diploma or equivalent; college degree preferred. 
  • Technical: Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet) 
  • Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers. 
  • Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days(including but not limited to: the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.). 

 

Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements. 

 

Coach is an equal opportunity and affirmative action employe

Req ID:  81456


Nearest Major Market: Boston

Job Segment: Merchandising, Temporary, Brand Ambassador, Loss Prevention, Sales, Retail, Contract, Marketing