Lead Supervisor I

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.

Sample of tasks required of role:

SALES

• 􏰃  Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values

• 􏰃  Endorses, models and develops team to deliver Coach􏰂s Selling and Service expectations

• 􏰃  Enforces sales strategies, initiatives and growth across all categories

• 􏰃  Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and

  personal selling techniques to contribute to overall store and financial results

• 􏰃  Maximizes floor supervisor role to deliver strong metrics; being results driven through team selling and

  through selling to multiple customers

• 􏰃  Productivity Management: holds sales team accountable for personal sales

• 􏰃  Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s);

  monitoring process over time to achieve business goals and objectives

• 􏰃  Builds credibility and trust with team; as well with customers - serving as a personal fashion advisor to

  deliver business results

• 􏰃  Creates positive impressions with store team and customers by bringing best self to work through

  elevated, sophisticated, appropriate business attire consistent with Coach􏰂s Guide to Style

• 􏰃  Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity

  events, local associations, mall initiatives)

• 􏰃  Sensitive to customer and team􏰂s needs and tailors􏰂 approach by reading cues

• 􏰃  Solution-oriented and forward thinking in resolving customer issues; partnering with Store Manager(s)

  and/or District Manager when appropriate

• 􏰃  Develops both self and individual product knowledge skills and remains aware of current collections

• 􏰃  Understands the positive sales impact staffing has on the business; recruits accordingly

• 􏰃  Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and

  utilizing Company tools; delegates and empowers other to challenge individual growth

• 􏰃  Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics

  and performance development

• 􏰃  Regularly provides feedback to others; coaching performance to a higher standard; providing feedback to

  Store Manager(s) and Assistant Store Manager(s)

OPERATIONS

• 􏰃  Manages daily operational tasks according to Coach standards; switching gears based on the needs of the business both seamlessly and pro-actively

• 􏰃  Demonstrates strong business acumen

• 􏰃  Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintaining a

  calm and professional demeanor

• 􏰃  Maintains interior and exterior upkeep of the building with partnership from the corporate office

• 􏰃  Understands and uses all retail systems and reporting tools to make informed decisions; taking

  appropriate partners, as necessary

• 􏰃  Adheres to all retail policies and procedures including POS and Operations procedures

• 􏰃  Leverages Coach􏰂s tools and technology to support relationship building and clienteling efforts; including

  driving sales and achieving individual and team goals

• 􏰃  Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to

  improve productive functions

• 􏰃  Ensures all daily tasks are completed without negatively impacting service of Coach standards

Our Competencies for All Employees

• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
• Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.