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Area Manager, Retail Management China

Coach

Cheng Du, SC, CN

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

 

Title:                      Area Manager                                      
Location:                               Chengdu

Reports to:             Region Director, Retail Management, China

 

 

Coach was founded in 1941 as a family-run workshop, and today is a leading New York design house of modern luxury accessories and lifestyle collections. We attribute the prominence of the Coach brand to the unique combination of our original American attitude and design, our heritage of fine leather goods and custom fabrics, our superior product quality, and our commitment to the customer experience. 

 

At Coach, we bring together strong, collaborative people in a culture of mutual respect, support, accountability, and passion for the brand and product. Our goal is to offer an inspirational and modern workplace that allows for exceptional talent to thrive.

 

 

Primary Purpose:

 

To manage the sales, operations, and staff development of the Full Price stores in West of China to achieve maximum profitability, compliance with company procedures and excellence in customer service.

 

 

The successful individual will leverage their proficiency in Retail Management to...

 

Brand Integrity across Divisions

  • Serve as the market expert, ensuring that the brand is consistently represented to Coach standards across divisions 
  • Provide insight and be able to influence assortments, pricing strategies, and Visual Merchandising standards tailored specifically to the market
  • Share market best practices across divisions
    • Develop systematic reporting for macro trends (real estate development, trading conditions, competitive activity, travel patterns)
  • Partner with Visual Merchandiser and provide dotted line direction
    • Partner to ensure all goals & objectives are met across all divisions
    • Partner to roll out cross-channel product & brand standards training 
       

Retail

  • Sales Generation & Customer Service
    • Ensure the highest level of customer service is being provided in area stores
    • Work with Store Managers to achieve sales goals
    • Recognize best sellers and superb customer service, while serving as a role model for both
  • Staff Training & Development
    • Interview, screen, hire, coach and counsel Store Managers (and Assistant Store Managers if appropriate) in accordance with Coach policies
    • Delegate duties and responsibilities to foster a sense of ownership among Store Managers and to increase efficiency of store operations
    • Ensure consistent management, operational practices and customer service in all stores in area
    • Implement Coach training programs (e.g. Coach Quick-Start, Sales Training, Product Knowledge, etc.); hold regular staff meetings and initiate on-the-job training; supervise and train Management Team to develop their managerial skills.
  • Merchandise Management
    • Ensure stores present merchandise in a manner that will maximize sales and achieve optimum merchandise turn, and are reflective of Coach corporate direction. Work in partnership with store management, RMP, and through supervision of Visual Manager
    • Stay current on product range and educate staff on competitors’ products offering
    • Oversee maintenance of accurate inventory records
    • Funnel product improvement ideas and feedback to corporate
  • Operations
    • Comply with all local lease and statutory obligations as well as with local codes
    • Identify methods for lowering expenses and increasing overall store profitability
    • Uplift the store productivity by maximize the HC management
    • Uphold highest standards on all Company audits
    • Ensure that all people management (new hires, terminations and change in status) is promptly and accurately completed in PH system
    • Ensure Time & Attendance system is reviewed/approved on time in each payroll cycle
    • Ensure execution of performance management for area, including reviews, goals, and disciplinary action process

       

The accomplished individual will possess...

 

  • Prior experience in an upscale retail environment, including 6 years as a multi-store manager; or previous management experience as a multi-store manager preferred
  • Specific management of China market is mandatory, including knowledge of the international tourist business, specifically the foreign consumer
  • Ability to work with and motivate multiple levels within the Coach organization
  • Must demonstrate the ability to effectively communicate important issues related to Market to Coach Sr. Management, and partner on solutions
  • Pro-active problem solver – ability to assess an issue and develop action steps for resolution
  • Demonstrated ability to think broadly, considering all perspectives on issues, and reaching logical conclusions that best serve Coach as a whole

 

 

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.

 

 

Our Competencies for All Employees

  • Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.

Req ID:  102807


Job Segment: Fashion Retail, Retail Manager, Real Estate, Outside Sales, Fashion, Retail, Sales

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