Lead Supervisor JobDescription
The Lead Supervisor role is an integral part of the store’s overallsuccess; modeling the behaviors needed to
directly impact all aspects of our Company’s business: Sales andOperational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.
Sample of tasks required of role:
SALES:
• Understands organizational objectives and makes decisions inpartnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values
• Endorses, models and develops team to deliver Coach’s Sellingand Service expectations
• Enforces sales strategies, initiatives and growth across allcategories
• Works with Store Manager(s) and/or Assistant StoreManager(s) to flex store business strategies and personalselling techniques to contribute to overall store andfinancial results
• Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, includingthrough team selling and selling to multiple customers
• Productivity Management: holds sales team accountable forpersonal sales
• Maximizes clienteling strategy in partnership with the StoreManager(s) and Assistant Store Manager(s); monitoringprocess over time to achieve business goals and objectives
• Builds credibility and trust with team, as well with customers- serving as a personal fashion advisor to deliver businessresults
• Creates positive impressions with store team and customers by bringing best self to work through business attire consistentwith Coach’s Guide to Style
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, localassociations, mall initiatives)
• Sensitive to customer and team needs and tailors approach byreading cues
• Solution-oriented and forward thinking in resolving customerissues; partners with Store Manager(s) and/or District Manageras appropriate
• Develops both self and individual product knowledge skills andremains aware of current collections
• Understands the positive sales impact staffing has on the businessand recruits accordingly
• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools;delegates and empowers others and encourages individualgrowth
• Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performancedevelopment
• Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)
OPERATIONS:
• Manages daily operational tasks according to Coach standards,switching gears based on the needs of the business bothseamlessly and pro-actively
• Demonstrates strong business acumen
• Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm andprofessional demeanor
• Maintains interior and exterior upkeep of the building withpartnership from the corporate office
• Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, asnecessary
• Adheres to all applicable Coach retail policies and proceduresincluding POS and Operations procedures
• Leverages Coach’s tools and technology to support relationshipbuilding and clienteling efforts, including driving sales andachieving individual and team goals
• Works with Store Manager(s) and/or Assistant Store Manager(s)to flex store business strategies to improve productive functions
• Ensures all daily tasks are completed without negativelyimpacting service of Coach standards
Competencies required:
• Drive for Results: Can be counted on to exceed goalssuccessfully. Is consistently one of the top performers.Very bottom line oriented. Steadfastly pushes self and others for results.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthandcustomer information and uses it for improvements in productsand services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
• Creativity: Comes up with a lot of new and unique ideas.Easily makes connections among previously unrelatednotions. Tends to be seen as original and value-added inbrainstorming settings.
• Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Buildsrapport. Builds constructive and effective relationships. Usesdiplomacy and tact. Can diffuse even high-tension situationscomfortably.
• Learning on The Fly: Learns quickly when facing newproblems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.
• Perseverance: Pursues everything with energy, drive and aneed to finish. Seldom gives up on anything beforefinishing, especially in the face of resistance or setbacks.
• Dealing with Ambiguity: Can effectively cope with change. Canshift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn’t have to finish things before moving on. Cancomfortably handle risk and uncertainty.
• Strategic Agility: Sees ahead clearly; can anticipate futureconsequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods;can create competitive and breakthrough strategies and plans.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team;shares wins and successes; fosters open dialogue; lets peoplefinish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging inthe team.
• Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable”positive and corrective feedback to others; lets people knowwhere they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Additional Requirements:
• Experience: 1- 3 years of previous retail experience(cashier/stock experience, sales, etc.) preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
• Education: High school diploma or equivalent; college degreepreferred.
• Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability tofrequently lift and carry up to 25 pounds and, at times, lift andcarry product/cartons up to 50 pounds to process productshipment/transfers
Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule,including nights, weekends, and holidays high retail traffic and salesdays (including but not limited to the day after Thanksgiving,Memorial Day, Christmas Eve, Mother’s Day, etc.).
Note: This document serves only as a sample of job duties andresponsibilities and does not include an exhaustive list of allperformance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equalopportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basisprohibited by applicable law. Visit Coach at www.coach.com.
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