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Lead Supervisor II


Columbus, OH, US

The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.

Sample of tasks required of role:


 Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values

 Endorses, models and develops team to deliver Coach’s Selling and Service expectations

 Enforces sales strategies, initiatives and growth across all categories

 Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results

 Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers

 Productivity Management: holds sales team accountable for personal sales

 Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives

 Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results

 Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style

 Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)

 Sensitive to customer and team needs and tailors approach by reading cues

 Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate

 Develops both self and individual product knowledge skills and remains aware of current collections

 Understands the positive sales impact staffing has on the business and recruits accordingly

 Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth

 Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development

 Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)

Req ID:  83753

Nearest Major Market: Columbus
Nearest Secondary Market: Dublin

Job Segment: Brand Ambassador, Marketing

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