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Temporary Sales Associate

Coach

Delta, BC, CA

Selling and Service

  • Understands organizational objectives and makes decisions that align with the Company priorities and values
  • Creates personal sales and clienteling strategies in partnership with the management team
  • Meets customer needs through solution-oriented and forward thinking
  • Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
  • Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
  • Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style
  • Demonstrates Coach’s Selling and Service expectations at all times
  • Influences customers’ purchase decisions by balancing patience and assertiveness
  • Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
  • Flexes personal selling techniques to contribute to overall store financial results
  • Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
  • Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers’ specific needs
  • Works with multiple customers simultaneously and breaks away as appropriate
  • Follows up with customers consistently and genuinely to influence/close the sale
  • Develops product knowledge skills and remains aware of current collections
  • Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships
  • Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
  • Sensitive to customers’ needs and tailors approach by reading cues
  • Builds lasting and loyal relationships with customers
  • Ensures all daily tasks are completed without negatively impacting service or Coach standards

Workplace and Environment

  • Creates enthusiasm and positivity for a shared vision and mission
  • Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors
  • Demonstrates confidence when working with customers
  • Takes initiative; has a high-level of ownership and accountability for individual results
  • Welcomes feedback and adapts behaviors as appropriate
  • Represents Coach as a brand ambassador at all times
  • Is adaptable and flexible to change
  • Maintains a calm and professional demeanor at all times
  • Creates short and long-term strategies to achieve personal metrics and performance goals
  • Utilizes Company tools to keep self-informed
  • Handles and offers solutions to customer issues appropriately and involves a manager when necessary
  • Promotes and endorses a team selling environment

Operations

  • Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
  • Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures
  • Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals
  • Replenishes inventory on sales floor as needed
  • Processes shipments as needed

Additional Requirements
Experience: 1- 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)

Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.

Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days(including but not limited to: the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).

 

Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.

 

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<span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Selling and Service<\/span><\/span><\/span><\/u><\/strong><\/span><\/span><\/span><\/span><\/p>\n\n

    \n
  • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Understands organizational objectives and makes decisions that align with the Company priorities and values<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
  • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Creates personal sales and clienteling strategies in partnership with the management team<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
  • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Meets customer needs through solution-oriented and forward thinking<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
  • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
  • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
  • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach\u2019s guide to style<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
  • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Demonstrates Coach\u2019s Selling and Service expectations at all times<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
  • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Influences customers\u2019 purchase decisions by balancing patience and assertiveness<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
  • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
  • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Flexes personal selling techniques to contribute to overall store financial results<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
  • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
  • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers\u2019 specific needs<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
  • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Works with multiple customers simultaneously and breaks away as appropriate<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
  • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Follows up with customers consistently and genuinely to influence/close the sale<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
  • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Develops product knowledge skills and remains aware of current collections<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
  • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
  • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
  • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Sensitive to customers\u2019 needs and tailors approach by reading cues<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
  • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Builds lasting and loyal relationships with customers<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
  • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Ensures all daily tasks are completed without negatively impacting service or Coach standards<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<\/ul>\n\n

    <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Workplace and Environment<\/span><\/span><\/span><\/u><\/strong><\/span><\/span><\/span><\/span><\/p>\n\n

      \n
    • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Creates enthusiasm and positivity for a shared vision and mission<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
    • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
    • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Demonstrates confidence when working with customers<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
    • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Takes initiative; has a high-level of ownership and accountability for individual results<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
    • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Welcomes feedback and adapts behaviors as appropriate<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
    • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Represents Coach as a brand ambassador at all times<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
    • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Is adaptable and flexible to change<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
    • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Maintains a calm and professional demeanor at all times<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
    • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Creates short and long-term strategies to achieve personal metrics and performance goals<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
    • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Utilizes Company tools to keep self-informed<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
    • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Handles and offers solutions to customer issues appropriately and involves a manager when necessary<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
    • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Promotes and endorses a team selling environment<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<\/ul>\n\n

      <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Operations<\/span><\/span><\/span><\/u><\/strong><\/span><\/span><\/span><\/span><\/p>\n\n

        \n
      • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
      • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
      • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Leverages Coach\u2019s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
      • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Replenishes inventory on sales floor as needed<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
      • <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Processes shipments as needed<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<\/ul>\n\n

        <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Additional Requirements<\/span><\/span><\/span><\/u><\/strong>
        \n<span style=\"font-family:'Verdana', sans-serif\">Experience<\/u>:<\/strong>\xa01- 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n\n

        <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Education<\/span><\/span><\/span><\/u><\/strong><span style=\"font-family:'Verdana', sans-serif\">:<\/span><\/span><\/span><\/strong><span style=\"font-family:'Verdana', sans-serif\">\xa0High school diploma or equivalent; college degree preferred.<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n\n

        <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Technical<\/span><\/span><\/span><\/u><\/strong><span style=\"font-family:'Verdana', sans-serif\">:<\/span><\/span><\/span><\/strong><span style=\"font-family:'Verdana', sans-serif\">\xa0Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n\n

        <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Physical<\/span><\/span><\/span><\/u><\/strong><span style=\"font-family:'Verdana', sans-serif\">:<\/span><\/span><\/span><\/strong><span style=\"font-family:'Verdana', sans-serif\">\xa0Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n\n

        <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Schedule<\/span><\/span><\/span><\/u><\/strong><span style=\"font-family:'Verdana', sans-serif\">:<\/span><\/span><\/span><\/strong><span style=\"font-family:'Verdana', sans-serif\">\xa0Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days(including but not limited to: the day after Thanksgiving, Memorial Day, Christmas Eve, Mother\u2019s Day, etc.).<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n\n

        <span style=\"font-family:Calibri, sans-serif\">\xa0<\/span><\/span><\/span><\/span><\/p>\n\n

        <span style=\"font-family:Calibri, sans-serif\"><span style=\"font-family:'Verdana', sans-serif\">Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.<\/span><\/span><\/span><\/em><\/strong><\/span><\/span><\/span><\/span><\/p>\n\n

        \xa0<\/p>\n', null, 'listingLayout');

 
Req ID:  82566


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