Temporary Sales Associate

Retail Job Description 

Reports to: Store Manager 

Sales Associate 

Selling and Service 

§ Understands organizational objectives and makes decisions that align with the Company priorities and values 

§ Creates personal sales and clienteling strategies in partnership with the management team 

§ Meets customer needs through solution-oriented and forward thinking 

§ Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace 

§ Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics 

§ Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style 

§ Demonstrates Coach’s Selling and Service expectations at all times 

§ Influences customers’ purchase decisions by balancing patience and assertiveness 

§ Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals 

§ Flexes personal selling techniques to contribute to overall store financial results 

§ Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors 

§ Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers’ specific needs 

§ Works with multiple customers simultaneously and breaks away as appropriate 

§ Follows up with customers consistently and genuinely to influence/close the sale 

§ Develops product knowledge skills and remains aware of current collections 

§ Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships 

§ Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers 

§ Sensitive to customers’ needs and tailors approach by reading cues 

§ Builds lasting and loyal relationships with customers 

§ Ensures all daily tasks are completed without negatively impacting service or Coach standards 

Workplace and Environment 

§ Creates enthusiasm and positivity for a shared vision and mission 

§ Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors 

§ Demonstrates confidence when working with customers 

§ Takes initiative; has a high-level of ownership and accountability for individual results 

§ Welcomes feedback and adapts behaviors as appropriate 

§ Represents Coach as a brand ambassador at all times 

§ Is adaptable and flexible to change 

§ Maintains a calm and professional demeanor at all times 

§ Creates short and long-term strategies to achieve personal metrics and performance goals 

§ Utilizes Company tools to keep self-informed 

§ Handles and offers solutions to customer issues appropriately and involves a manager when necessary 

§ Promotes and endorses a team selling environment 

Operations 

§ Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner 

§ Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures 

§ Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals 

§ Replenishes inventory on sales floor as needed 

§ Processes shipments as needed 

Additional Requirements 

Experience: 1- 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace. 

Education: High school diploma or equivalent; college degree preferred. 

Technical: Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet) 

Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers. 

Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days(including but not limited to: the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.). 

Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements. 

Coach is an equal opportunity and affirmative action employer.