Assistant Account Manager, Asia Travel Retail

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Assistant Account Manager for Asia Travel Retail, is responsible for supporting Senior Account Manager in sales, retail presentations, account management, product assortment and brand building activities. The ideal candidate will quickly gain a good understanding of the business and be able to identify issues and recommend action plans. The Assistant Account Manager has strong follow thru, is solution-driven, possesses strong analytical acumen and takes initiatives. They will be relied upon to build relationships internally and externally to gain support and cooperation.

The successful individual will leverage their proficiency as an Assistant Account Manager to...

Drive the Business

• Maintain close partnership with accounts by understanding and supporting their business through store visits, market intelligence and periodic meetings
• Support and identify sales initiatives to further grow the business (ex: GWP promotion, staff incentives, Exclusives launch) and able to measure results and effectiveness
• Develop strong business relationships externally and internally to gain support and cooperation to drive business.

Planning and Analysis

• Coordinate seasonal market week timeline and appointment arrangement
• Sharing key strategies and new product introductions as well as review and suggest accounts’ orders based on their door profiling

• Closely monitor on actual shipment vs. Shipment plan and update shipment forecast
• Validate and analyze regional pricing, POS & inventory data and identify risk and opportunities
• Prepare reports and presentation deck

Customer Service/Operations

• Partner with finance teams on sales update and timely payments reconciliation

• Closely communicate with regional area manager, VM and Training team to ensure existing and new stores as well as store staffs meet Coach Standards 

• Support new store openings: new account set-up, monitor on new store checklist and follow up with internal and external partners and vendors on deliverables

The accomplished individual will possess...

• Bachelor Degree with 3 years+ of international sales and/or account management experience, preferably with Travel Retail experience in Asia
• Experience working with DFS and/or Taiwan travel retail accounts is a plus
• Advanced Retail Math and Excel skills; Experience with business intelligence systems is a plus
• Superior organizational skills, ability to multi-task and strong analytical skills
• Positive “can do” attitude, take initiative and proactive problem solver and detail oriented
• Excellent communication and presentation skills
• Fluent in Mandarin and English
• Willing to travel (around 20 - 30%)

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.