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Cashier II

Coach

Jackson, NJ, US

Cashier Role Description‐ Factory
The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach service skills at the Cashwrap. A Cashier’s ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.
Responsible for:

Creating a 1st impression

Greeting the customer with a smile and eye contact and offering your name

Interacting genuinely and naturally with the customer

Engaging customer in verbal and non‐verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)

Reading cues and determine customers needs

Conducting email/name capture

Maintaining SKU integrity

Maintaining Cashwrap organization and cleanliness

Suggesting multiple add‐ons and selling gift cards

Maintaining media and cash accurately and in compliance with Coach policy

i.e., credit card imprints, traveler check signatures, personal checks with phone number and address

Accurately completing each transaction by identifying sales associate productivity without disrupting the service environment

Delivering product purchases to the customer appropriately

Creating a lasting impression by thanking the customer and giving them a reason to return

Representing Coach brand appropriately (dress, appearance, demeanor)
Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:

Polite and friendly

Positive attitude and energy

Takes ownership of role

High level of personal and professional integrity

Highly collaborative

Appropriate sense of urgency

Remains balanced and focused and maintains composure under pressure

Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors)

Comfortable with technology

Willingness and ability to learn new technology‐based procedures

Understanding of basic computer system operations

Ability to handle customer concerns and answer their questions appropriately

Ability to partner with management appropriately on customer issues

Ability to multitask and prioritize

Ability to adapt to each customer/ their needs and their style/ relate to their experience (ex)

Ability to be efficient without compromising customer service

Ability to speak knowledgeably and with confidence about product

Ability to communicate clearly to a wide variety of customers and overcome language barriers

Ability to impact customer decisions

Knowledge of when to be flexible and switch gears

Knowledge of store policies and procedures

Knowledge of and support of the “porter program” policies

Cashier Role Description‐ Factory
The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach service skills at the Cashwrap. A Cashier’s ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.
Responsible for:

Creating a 1st impression

Greeting the customer with a smile and eye contact and offering your name

Interacting genuinely and naturally with the customer

Engaging customer in verbal and non‐verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)

Reading cues and determine customers needs

Conducting email/name capture

Maintaining SKU integrity

Maintaining Cashwrap organization and cleanliness

Suggesting multiple add‐ons and selling gift cards

Maintaining media and cash accurately and in compliance with Coach policy

i.e., credit card imprints, traveler check signatures, personal checks with phone number and address

Accurately completing each transaction by identifying sales associate productivity without disrupting the service environment

Delivering product purchases to the customer appropriately

Creating a lasting impression by thanking the customer and giving them a reason to return

Representing Coach brand appropriately (dress, appearance, demeanor)
Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:

Polite and friendly

Positive attitude and energy

Takes ownership of role

High level of personal and professional integrity

Highly collaborative

Appropriate sense of urgency

Remains balanced and focused and maintains composure under pressure

Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors)

Comfortable with technology

Willingness and ability to learn new technology‐based procedures

Understanding of basic computer system operations

Ability to handle customer concerns and answer their questions appropriately

Ability to partner with management appropriately on customer issues

Ability to multitask and prioritize

Ability to adapt to each customer/ their needs and their style/ relate to their experience (ex)

Ability to be efficient without compromising customer service

Ability to speak knowledgeably and with confidence about product

Ability to communicate clearly to a wide variety of customers and overcome language barriers

Ability to impact customer decisions

Knowledge of when to be flexible and switch gears

Knowledge of store policies and procedures

Knowledge of and support of the “porter program” policies

Req ID:  78427


Nearest Major Market: New Jersey

Job Segment: Seasonal, Retail