Cashier III

Cashier Role Description‐ Factory
The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach service skills at the Cashwrap. A Cashier’s ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.
Responsible for:
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Creating a 1st impression
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Greeting the customer with a smile and eye contact and offering your name
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Interacting genuinely and naturally with the customer
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Engaging customer in verbal and non‐verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)
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Reading cues and determine customers needs
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Conducting email/name capture
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Maintaining SKU integrity
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Maintaining Cashwrap organization and cleanliness
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Suggesting multiple add‐ons and selling gift cards
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Maintaining media and cash accurately and in compliance with Coach policy
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i.e., credit card imprints, traveler check signatures, personal checks with phone number and address
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Accurately completing each transaction by identifying sales associate productivity without disrupting the service environment
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Delivering product purchases to the customer appropriately
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Creating a lasting impression by thanking the customer and giving them a reason to return
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Representing Coach brand appropriately (dress, appearance, demeanor)
Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:
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Polite and friendly
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Positive attitude and energy
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Takes ownership of role
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High level of personal and professional integrity
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Highly collaborative
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Appropriate sense of urgency
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Remains balanced and focused and maintains composure under pressure
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Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors)
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Comfortable with technology
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Willingness and ability to learn new technology‐based procedures
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Understanding of basic computer system operations
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Ability to handle customer concerns and answer their questions appropriately
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Ability to partner with management appropriately on customer issues
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Ability to multitask and prioritize
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Ability to adapt to each customer/ their needs and their style/ relate to their experience (ex)
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Ability to be efficient without compromising customer service
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Ability to speak knowledgeably and with confidence about product
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Ability to communicate clearly to a wide variety of customers and overcome language barriers
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Ability to impact customer decisions
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Knowledge of when to be flexible and switch gears
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Knowledge of store policies and procedures
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Knowledge of and support of the “porter program” policies

TBD