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Seasonal Cashier

Coach

Lahaska, PA, US

Cashier Role Description‐ Factory
The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach service skills at the Cashwrap. A Cashier’s ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.


Responsible for:
 

* Creating a 1st impression
* Greeting the customer with a smile and eye contact and offering your name
* Interacting genuinely and naturally with the customer
* Engaging customer in verbal and non‐verbal conversation at Cashwrap and while in line
* Reading cues and determine customers needs
* Conducting email/name capture
* Maintaining SKU integrity
* Maintaining Cashwrap organization and cleanliness
* Suggesting multiple add‐ons and selling gift cards
* Maintaining media and cash accurately and in compliance with Coach policy
* i.e., credit card imprints, traveler check signatures, personal checks with phone number and address
* Accurately completing each transaction by identifying sales associate productivity without disrupting the service environment
* Delivering product purchases to the customer appropriately
* Creating a lasting impression by thanking the customer and giving them a reason to return
* Representing Coach brand appropriately (dress, appearance, demeanor)


Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:

 

* Polite and friendly
* Positive attitude and energy
* Takes ownership of role
* High level of personal and professional integrity
* Highly collaborative
* Appropriate sense of urgency
* Remains balanced and focused and maintains composure under pressure
* Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors)
* Comfortable with technology
* Willingness and ability to learn new technology‐based procedures
* Understanding of basic computer system operations
* Ability to handle customer concerns and answer their questions appropriately
* Ability to partner with management appropriately on customer issues
* Ability to multitask and prioritize
* Ability to adapt to each customer/ their needs and their style/ relate to their experience (ex)
* Ability to be efficient without compromising customer service
* Ability to speak knowledgeably and with confidence about product
* Ability to communicate clearly to a wide variety of customers and overcome language barriers
* Ability to impact customer decisions
* Knowledge of when to be flexible and switch gears
* Knowledge of store policies and procedures

Req ID:  76192


Nearest Major Market: Philadelphia

Job Segment: Seasonal, Retail