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Temporary Support Associate

Coach

Lahaska, PA, US

Cashier Role Description‐ Factory
The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach service skills at the Cashwrap. A Cashier’s ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.
Responsible for:
Creating a 1st impression
Greeting the customer with a smile and eye contact and offering your name
Interacting genuinely and naturally with the customer
Engaging customer in verbal and non‐verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)
Reading cues and determine customers needs
Conducting email/name capture
Maintaining SKU integrity
Maintaining Cashwrap organization and cleanliness
Suggesting multiple add‐ons and selling gift cards
Maintaining media and cash accurately and in compliance with Coach policy
i.e., credit card imprints, traveler check signatures, personal checks with phone number and address
Accurately completing each transaction by identifying sales associate productivity without disrupting the service environment
Delivering product purchases to the customer appropriately
Creating a lasting impression by thanking the customer and giving them a reason to return
Representing Coach brand appropriately (dress, appearance, demeanor)
Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:
Polite and friendly
Positive attitude and energy
Takes ownership of role
High level of personal and professional integrity
Highly collaborative
Appropriate sense of urgency
Remains balanced and focused and maintains composure under pressure
Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors)
Comfortable with technology
Willingness and ability to learn new technology‐based procedures
Understanding of basic computer system operations
Ability to handle customer concerns and answer their questions appropriately
Ability to partner with management appropriately on customer issue
Ability to multitask and prioritize
Ability to adapt to each customer/ their needs and their style/ relate to their experience (ex)
Ability to be efficient without compromising customer service
Ability to speak knowledgeably and with confidence about product
Ability to communicate clearly to a wide variety of customers and overcome language barriers
Ability to impact customer decisions
Knowledge of when to be flexible and switch gears
Knowledge of store policies and procedures
Knowledge of and support of the “porter program” policies

Req ID:  81855


Nearest Major Market: Philadelphia

Job Segment: Temporary, Contract