Share this Job

Store Supervisor (40 hours a week)

Coach

London, LND, GB

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

The Primary Purpose:
The Supervisor assists store management by ensuring a customer focus on the sales floor with exceptional floor supervision. As an integral member of the team, you will help to maximize store productivity and profitability by assisting in teambuilding and staff development, goal setting, and by ensuring compliance with all Coach standards. We are looking for an exceptional Supervisor that leads by example, sets the tone on the sales floor, and provides feedback to the store team that will result in exceeding Coach Service standards. In return you will be given the chance to lead an exceptional team and be part of a rapidly expanding modern luxury brand with the opportunity to advance your career.

The successful individual will leverage their proficiency in Retail Management to...

  • Foster a store environment that delivers renowned and authentic service to create a Modern Luxury customer experience
  • Develop product knowledge skills and remain aware of current collections that are in-store and on-line; cascade and train information to the broader team
  • Achieve and exceed goals through sales strategies, clienteling, sourcing new customers and maintaining and building productive long-term relationships with existing customers
  • Support an environment of teamwork, trust and collaboration with peers, customers and supervisors
  • Stay current with market competition, industry, fashion trends and customer shopping behaviors
  • Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff
  • Demonstrate strong business acumen; strategically forecasts, plans and budgets to the needs of the business (i.e. payrolls, staffing, etc.)
  • Manage daily operational tasks according to Coach standards including selling and service
  • Serve as a leader within the building when upper management is out of the business

The accomplished individual will possess...

  • Previous management experience in a luxury retail service environment preferable
  • Possess current knowledge of fashion trends and competition in the marketplace
  • Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
  • Ability to communicate effectively with customers and team (both oral and written), maneuver sales floor and meet moderate stockroom lifting and store climbing requirements
  • Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.

Req ID:  39594


Job Segment: Retail Sales, Retail