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Senior Sales Associate (Part Time)

Coach

Lone Tree, CO, US

 

Sr. Sales Associate

Overall Objective:

The Sr. Sales Associate’s goal is to deliver an elevated service experience that allows for a better focus on our customer. Your main focus is on selling and establishing and maintaining customer connections. You ensure that Coach’s brand values are maintained with the highest level of quality and excellence. You are the ultimate brand ambassador who embodies the Modern Luxury selling approach. You are responsible for meeting your personal sales goals, and role modeling behaviors that both motivate and inspire those around you. At times, you may be asked to perform minimal manager responsibilities, based on the needs of the business.

Key Accountabilities:

SALES, SERVICE AND CLIENTELING

Demonstrates and consistently role models Coach’s Modern Luxury behaviors

Achieves and exceeds sales goals by converting traffic and clienteling

Resolves customer issues in a timely manner through solution-oriented and forward thinking; partners with Store Management when appropriate

Leverages all of Coach’s tools and technology to support relationship building and clienteling efforts

Demonstrates the ability to wardrobe customers and cross sell among all product categories

BRAND AND FASHION AWARENESS

Maintains impeccable grooming standards and personal style as outlined in Coach’s Guide to Style

Builds credibility and trust as a personal stylist and fashion expert by staying current with competition, fashion trends and customer shopping behaviors

Stays current on Coach’s advertising campaigns, public relations (magazines, editorials) and social media platforms

Understands and effectively communicates to customers how Coach products fit into current fashion trends

Develops product knowledge skills and remains aware of current collections; cascades and shares information with the team

INFLUENCES AND INSPIRES

Motivates and inspires team by offering encouragement and recognizing team successes

Influences others to gain support and cooperation when needed

Sets an example for colleagues to follow

Act as a liaison between associates, customers, and store management

Is adaptable and flexible to change; welcomes feedback and is willing to modify behaviors to achieve results

OPERATIONS

Holds store keys and is trained on opening and closing procedures

Has thorough knowledge on Coach services (monogramming, repairs, cleaning, etc.)

Adheres to and models all policies and procedures

Demonstrates a high level of ownership in product and store presentation

Understands and effectively uses all applicable systems (POS, ClientTrak, SalesForce, etc.)

QUALIFICATIONS

3-5 years of selling experience in a luxury retail environment or similar. Has developed a clientele and uses their client book to achieve individual sales goals

Bachelor’s degree preferred

Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)

Proven ability to deliver sales results

Ability to communicate effectively with customers and team (both oral and written); maneuver sales floor and meet moderate stockroom lifting and store climbing requirements

Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to race, sex, national origin, color, age, disability, veteran status, pregnancy, sexual orientation, religion or any other basis prohibited by applicable law. Visit Coach at www.coach.com.

Req ID:  76878


Nearest Major Market: Denver

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