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Shop Manager, Macy's Del Amo


Los Angeles, CA, US

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.


Primary Purpose:

The North America Wholesale Shop Manager will act as the business manager and sales driver in the Macy's Del Amo, Los Angeles, CA location.

The successful individual will leverage their proficiency in Selling and Clienteling to...

Drive Sales

  • Ensure Coach Plan is achieved and work towards stretch goals.
  • Drive sales by using contests and recognition.
  • Ensure clients are captured and clienteling is monitored – change culture from promotional cadence to full price offering and collection awareness.
  • Role model and elevate selling service to Modern Luxury.
  • Manage and influence Coach Specialists communicating clear daily, weekly and monthly objectives.
  • Submit a weekly update to field management.


Own the Store

  • Know your short, medium, and long term sales objectives.
  • Follow the overall 4 wall management guidelines but adapt the actions and suggest ideas to your direct manager in order to achieve superior performance.
  • Monitor staffing and ensure Coach is consistently covered.


Merchandising and Operations and Environments

  • Initiate and ensure all Coach Strategies and Operations are executed.
  • Adjust presentation based on sell through, trends and the needs of the business.
  • Ensure product is placed on floor upon arrival.
  • Adjust product presentation based on consumer response and sell through.



  • Train Coach Incented Specialists, Handbag Team, adjacent departments and MBA on new products and new strategies monthly.
  • Attend storewide rally’s frequently – featuring newness, key items, box program and contests.



  • Build and maintain strong relationships from the top down in stores. Rebuilding Coach Brand perception in the marketplace.
  • Partner with HR to ensure we have the best staff in Coach. Gain consistent staffing.

The accomplished individual will possess...


  • Strong industry knowledge and have a strong sense of trends and fashion.
  • Strong selling and customer service skills.
  • Strong visual merchandising skills.
  • Flexible schedule to meet the needs of the business.

An outstanding professional will have...


  • 2+ years of full time selling in a retail environment. Possess current knowledge of fashion trends and competition in the marketplace.
  • Experience working with department stores strongly preferred.
  • High school diploma or equivalent; college degree preferred
  • Superior retail and/or customer service experience strongly preferred.
  • Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at

Req ID:  602

Nearest Major Market: Los Angeles

Job Segment: Merchandising, Retail