Acting Lead Cashier

Role Description: Lead Cashier

The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach Service skills at the Cashwrap. A Cashier’s ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.

Responsible for:

• Creating a lasting impression

• Greeting the customer with a smile and eye contact and offering your name
• Interacting genuinely and naturally with the customer
• Act as an ambassador to the Insider Program

• Engaging customer in verbal and non‐verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)

• Reading cues and determine customer’s needs

• Demonstrate high level of integrity when capturing customer information such as name, address, email (as permissible by state law) and maintain password confidentiality

• Perform cashier end of shift audits in partnership with store management

• Verify/approve/complete return process in accordance with Policy

• Ensure repairs are processed in accordance with Policy in partnership with management

• Ensure all damaged/scrap returns are labeled and ticketed in partnership with management

• Assist in training and development of Cashiers in partnership with management

• Monitor and report any equipment issues to management

• Maintaining SKU integrity

• Maintaining Cashwrap organization and cleanliness

• Suggesting multiple add‐ons and selling gift cards

• Maintaining media and cash accurately and in compliance with Policy

• Delivering product purchases to the customer appropriately

Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:

• Polite and friendly

• Positive attitude and energy

• Takes ownership of role

• High level of personal and professional integrity

• Highly collaborative

• Appropriate sense of urgency

• Remains balanced and focused and maintains composure under pressure

• Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors)

• Comfortable with technology

• Willingness and ability to learn new technology‐based procedures
• Understanding of basic computer system operations

• Ability to handle customer concerns and answer their questions appropriately

• Ability to partner with management appropriately on customer issues

• Ability to multitask and prioritize

• Ability to adapt to each customer/ their needs and their style/ relate to their experience (ex)

• Ability to be efficient without compromising customer service
• Ability to speak knowledgeably and with confidence about product
• Ability to communicate clearly to a wide variety of customers and overcome language barriers
• Ability to impact customer decisions
• Knowledge of when to be flexible and switch gears
• Knowledge of store policies and procedures
• Knowledge of and support of the “porter program” policies

Additional Requirements

Experience: 1- 3 years of previous cashier experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).

Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Coach is an equal opportunity and affirmative action employer.