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Temporary Support Associate Myrtle Beach South

Coach

Myrtle Beach, SC, US

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.

 

The Support role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach service skills. A Candidate's ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Candidates must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.

 

Responsible for:
•Creating a 1st impression
•Greeting the customer with a smile and eye contact and offering your name
•Interacting genuinely and naturally with the customer
•Engaging customer in verbal and non‐verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)
•Reading cues and determine customers needs
•Conducting email/name capture
•Maintaining SKU integrity
•Maintaining Cashwrap organization and cleanliness
•Suggesting multiple add‐ons and selling gift cards
•Maintaining media and cash accurately and in compliance with Coach policy
•Accurately completing each transaction by identifying sales associate productivity without disrupting the service environment
•Delivering product purchases to the customer appropriately
•Creating a lasting impression by thanking the customer and giving them a reason to return
•Representing Coach brand appropriately (dress, appearance, demeanor)


Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:
•Polite and friendly
•Positive attitude and energy
•Takes ownership of role
•High level of personal and professional integrity
•Highly collaborative
•Appropriate sense of urgency
•Remains balanced and focused and maintains composure under pressure
•Comfortable with technology
•Willingness and ability to learn new technology‐based procedures
•Understanding of basic computer system operations
•Ability to handle customer concerns and answer their questions appropriately
•Ability to partner with management appropriately on customer issues
•Ability to multitask and prioritize
•Ability to adapt to each customer/ their needs and their style/ relate to their experience
•Ability to be efficient without compromising customer service
•Ability to speak knowledgeably and with confidence about product
•Ability to communicate clearly to a wide variety of customers and overcome language barriers
•Ability to impact customer decisions
•Knowledge of when to be flexible and switch gears
•Knowledge of store policies and procedures

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The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach service skills at the Cashwrap. A Cashier\u2019s ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.<\/p>\n\n

\xa0<\/p>\n\n

Responsible for:
\n\u2022Creating a 1st impression
\n\u2022Greeting the customer with a smile and eye contact and offering your name
\n\u2022Interacting genuinely and naturally with the customer
\n\u2022Engaging customer in verbal and non\u2010verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)
\n\u2022Reading cues and determine customers needs
\n\u2022Conducting email/name capture
\n\u2022Maintaining SKU integrity
\n\u2022Maintaining Cashwrap organization and cleanliness
\n\u2022Suggesting multiple add\u2010ons and selling gift cards
\n\u2022Maintaining media and cash accurately and in compliance with Coach policy
\n\u2022Accurately completing each transaction by identifying sales associate productivity without disrupting the service environment
\n\u2022Delivering product purchases to the customer appropriately
\n\u2022Creating a lasting impression by thanking the customer and giving them a reason to return
\n\u2022Representing Coach brand appropriately (dress, appearance, demeanor)<\/p>\n\n


\nDemonstrates the following Knowledge, Skills, Abilities, and Attitudes:
\n\u2022Polite and friendly
\n\u2022Positive attitude and energy
\n\u2022Takes ownership of role
\n\u2022High level of personal and professional integrity
\n\u2022Highly collaborative
\n\u2022Appropriate sense of urgency
\n\u2022Remains balanced and focused and maintains composure under pressure
\n\u2022Comfortable with technology
\n\u2022Willingness and ability to learn new technology\u2010based procedures
\n\u2022Understanding of basic computer system operations
\n\u2022Ability to handle customer concerns and answer their questions appropriately
\n\u2022Ability to partner with management appropriately on customer issues
\n\u2022Ability to multitask and prioritize
\n\u2022Ability to adapt to each customer/ their needs and their style/ relate to their experience
\n\u2022Ability to be efficient without compromising customer service
\n\u2022Ability to speak knowledgeably and with confidence about product
\n\u2022Ability to communicate clearly to a wide variety of customers and overcome language barriers
\n\u2022Ability to impact customer decisions
\n\u2022Knowledge of when to be flexible and switch gears
\n\u2022Knowledge of store policies and procedures<\/p>\n', null, 'listingLayout');


 

Our Competencies for All Employees

  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  • Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.

Req ID:  81896


Nearest Major Market: Myrtle Beach
Nearest Secondary Market: Florence

Job Segment: Temporary, Outside Sales, Contract, Sales