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Seasonal Associate

Coach

Napa, CA, US

<span style="font-family:"Verdana",sans-serif">Selling and Service

  • <span style="font-family:"Verdana",sans-serif">Understands organizational objectives and makes decisions that align with the Company priorities and values
  • <span style="font-family:"Verdana",sans-serif">Creates personal sales and clienteling strategies in partnership with the management team
  • <span style="font-family:"Verdana",sans-serif">Meets customer needs through solution-oriented and forward thinking
  • <span style="font-family:"Verdana",sans-serif">Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
  • <span style="font-family:"Verdana",sans-serif">Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
  • <span style="font-family:"Verdana",sans-serif">Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style
  • <span style="font-family:"Verdana",sans-serif">Demonstrates Coach’s Selling and Service expectations at all times
  • <span style="font-family:"Verdana",sans-serif">Influences customers’ purchase decisions by balancing patience and assertiveness
  • <span style="font-family:"Verdana",sans-serif">Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
  • <span style="font-family:"Verdana",sans-serif">Flexes personal selling techniques to contribute to overall store financial results
  • <span style="font-family:"Verdana",sans-serif">Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
  • <span style="font-family:"Verdana",sans-serif">Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers’ specific needs
  • <span style="font-family:"Verdana",sans-serif">Works with multiple customers simultaneously and breaks away as appropriate
  • <span style="font-family:"Verdana",sans-serif">Follows up with customers consistently and genuinely to influence/close the sale
  • <span style="font-family:"Verdana",sans-serif">Develops product knowledge skills and remains aware of current collections
  • <span style="font-family:"Verdana",sans-serif">Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships
  • <span style="font-family:"Verdana",sans-serif">Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
  • <span style="font-family:"Verdana",sans-serif">Sensitive to customers’ needs and tailors approach by reading cues
  • <span style="font-family:"Verdana",sans-serif">Builds lasting and loyal relationships with customers
  • <span style="font-family:"Verdana",sans-serif">Ensures all daily tasks are completed without negatively impacting service or Coach standards

<span style="font-family:"Verdana",sans-serif">Workplace and Environment

  • <span style="font-family:"Verdana",sans-serif">Creates enthusiasm and positivity for a shared vision and mission
  • <span style="font-family:"Verdana",sans-serif">Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors
  • <span style="font-family:"Verdana",sans-serif">Demonstrates confidence when working with customers
  • <span style="font-family:"Verdana",sans-serif">Takes initiative; has a high-level of ownership and accountability for individual results
  • <span style="font-family:"Verdana",sans-serif">Welcomes feedback and adapts behaviors as appropriate
  • <span style="font-family:"Verdana",sans-serif">Represents Coach as a brand ambassador at all times
  • <span style="font-family:"Verdana",sans-serif">Is adaptable and flexible to change
  • <span style="font-family:"Verdana",sans-serif">Maintains a calm and professional demeanor at all times
  • <span style="font-family:"Verdana",sans-serif">Creates short and long-term strategies to achieve personal metrics and performance goals
  • <span style="font-family:"Verdana",sans-serif">Utilizes Company tools to keep self-informed
  • <span style="font-family:"Verdana",sans-serif">Handles and offers solutions to customer issues appropriately and involves a manager when necessary
  • <span style="font-family:"Verdana",sans-serif">Promotes and endorses a team selling environment

<span style="font-family:"Verdana",sans-serif">Operations

  • <span style="font-family:"Verdana",sans-serif">Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
  • <span style="font-family:"Verdana",sans-serif">Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures
  • <span style="font-family:"Verdana",sans-serif">Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals
  • <span style="font-family:"Verdana",sans-serif">Replenishes inventory on sales floor as needed
  • <span style="font-family:"Verdana",sans-serif">Processes shipments as needed

<span style="font-family:"Verdana",sans-serif">Additional Requirements
<span style="font-family:"Verdana",sans-serif">Experience: 1- 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.

<span style="font-family:"Verdana",sans-serif">Education<span style="font-family:"Verdana",sans-serif">:<span style="font-family:"Verdana",sans-serif"> High school diploma or equivalent; college degree preferred.

<span style="font-family:"Verdana",sans-serif">Technical<span style="font-family:"Verdana",sans-serif">:<span style="font-family:"Verdana",sans-serif"> Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)

<span style="font-family:"Verdana",sans-serif">Physical<span style="font-family:"Verdana",sans-serif">:<span style="font-family:"Verdana",sans-serif"> Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.

<span style="font-family:"Verdana",sans-serif">Schedule<span style="font-family:"Verdana",sans-serif">:<span style="font-family:"Verdana",sans-serif"> Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days(including but not limited to: the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).

 

<span style="font-family:"Verdana",sans-serif">Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.

 

Req ID:  80255


Nearest Major Market: Napa

Job Segment: Seasonal, Merchandising, Brand Ambassador, Loss Prevention, Retail, Marketing