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Sr. Sales Associate- Green Hills


Nashville, TN, US



Demonstrates and consistently role models Coach’s Modern Luxury behaviors

Achieves and exceeds sales goals by converting traffic and clienteling

Resolves customer issues in a timely manner through solution-oriented and forward thinking; partners with Store Management when appropriate

Leverages all of Coach’s tools and technology to support relationship building and clienteling efforts

Demonstrates the ability to wardrobe customers and cross sell among all product categories


Maintains impeccable grooming standards and personal style as outlined in Coach’s Guide to Style

Builds credibility and trust as a personal stylist and fashion expert by staying current with competition, fashion trends and customer shopping behaviors

Stays current on Coach’s advertising campaigns, public relations (magazines, editorials) and social media platforms

Understands and effectively communicates to customers how Coach products fit into current fashion trends

Develops product knowledge skills and remains aware of current collections; cascades and shares information with the team


Motivates and inspires team by offering encouragement and recognizing team successes

Influences others to gain support and cooperation when needed

Sets an example for colleagues to follow

Act as a liaison between associates, customers, and store management

Is adaptable and flexible to change; welcomes feedback and is willing to modify behaviors to achieve results


Holds store keys and is trained on opening and closing procedures

Has thorough knowledge on Coach services (monogramming, repairs, cleaning, etc.)

Adheres to and models all policies and procedures

Demonstrates a high level of ownership in product and store presentation

Understands and effectively uses all applicable systems (POS, ClientTrak, SalesForce, etc.)

Req ID:  11149

Nearest Major Market: Nashville

Job Segment: Retail Sales, Advertising, PR, Sales, Retail, Marketing