Assistant, Amazon

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

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A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Job Title: Assistant, Amazon

Primary Purpose: The position of Assistant, Amazon is responsible for supporting the Account Manager with the sales, account management, and all category-building activities to help grow the Amazon account. The ideal candidate will quickly gain a good understanding of business needs and will be relied upon to drive sales. The Assistant is organized, has strong attention to detail and takes initiative. This individual should have strong analytical acumen and has experience with product and buying, along with experience working on digital platforms. They will be relied upon to build relationships internally and externally and have strong communication skills.

The successful individual will leverage their experience to...

Drive the business:

• Support the achievement of net sales targets for account.
• Establish strong relationships with external teams through exceptional communication.
• Responsible for all market week planning and logistics, including appointment scheduling, product information and updated account summaries.
• Support the achievement of sales goals, with a proactive approach in making recommendations, identifying in-season opportunities, and analyzing/reacting to sales data through weekly reporting managed by Assistant.
• Support Manager with assortment selection utilizing Amazon data to inform decisions.

Customer Service/Operations:

• Establish strong working relationships with account’s counterparts.
• Ownership of all day-to-day coordination, operational follow up and account communication.
• Provide all required product and digital information & PDP edits for timely launch of all new products. Submit quarterly shot list for PDP imagery.
• Ensure PDP excellence by partnering with agency to make necessary adjustments to enhance customer experience.
• Manage seasonal on-order by making all rolling line updates visible in internal master order sheet
• Communicate and manage rolling Markdown list to communicate to Amazon and our agencies.
• Work closely with customer service team to communicate pricing issues with accounts.
• Regularly monitor and ensure accuracy, proper visibility and provide optimizations of on-line assortments & Brand Store. Monitor marketing and product placements on Amazon.
• Sample coordination.
• Work with Marketing lead on adhoc Marketing projects & assist with asset updates.

The accomplished individual will possess...

• Account Management/buying/planning background
• Analytical skills & excellent communication skills
• Proficiency in Microsoft programs to include Word, PowerPoint, and Outlook
• Advanced Excel skills including formulas, v-look up/pivot tables
• Basic understanding of retail math
• Detail orientated with superior organizational skills and ability to multi-task
• Ability to take initiative to complete tasks quickly and efficiently
• Attitude of accountability and self-motivation.
• Team player with a focus on collaboration
• Exceptional customer service skills

An outstanding professional will have... 

• Bachelor’s degree in Business, Economics, Ecommerce, Digital Marketing, Merchandising and/or related field
• 2-3 years of buying or account management and/or relevant experience
• Global and/or luxury brand experience a plus
• Experience with digital platforms or marketplaces a plus

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

#LI-SG2; #LI-HYBRID

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.