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Associate Manager, Client Development


New York, NY, US

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.


The successful individual will leverage their proficiency in customer experience to...


  • Support the planning and implementation of in-store client events and animations in North America
  • Support the development of seasonal event toolkits to facilitate in-store implementation; partner with Creative Services, Visual Merchandising and Marketing to develop events collateral
  • Track and compile events results; help prepare recaps with key successes/learnings
  • Support the development of monthly clienteling toolkits for Coach Journey, the store digital training platform, to help animate and drive in-store clienteling
  • Support the day-to-day usage of the in-store digital clienteling platform; field store questions, open help desk tickets, partner with IT on resolving issues
  • Manage the in-store clienteling collateral (thank you and special occasion cards, RTW look books, etc.) as well as in-store client amenities and gifts
  • Track and maintain the budget for client events, collateral and gifting; ensure that we stay within allotted envelopes
  • Work as a valuable member of the team and support on-going North America client development projects and initiatives


The accomplished individual will possess...


  • Bachelor degree in Fashion or Marketing/Communications preferred
  • Minimum 2-3 years professional experience working in marketing or events
  • Retail background a plus
  • Exceptional attention to detail and excellent multi-tasking skills 
  • Good communication skills 
  • Strong interpersonal and presentation skills
  • Strong teamwork abilities
  • High degree in proficiency in PowerPoint, Excel, Word and Microsoft Office

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI-KS1 Visit Coach at

Req ID:  45727

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