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Associate Manager, Sustainability Ops


New York, NY, US

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.


As the Associate Manager, Coach (Re)Loved (Sustainability) Operations, Coach, the individual in this role will assist in all operational functions for Coach (Re)Loved—Coach’s circular fashion (recommerce) program aimed at keeping our products in use and out of landfills by creatively reimagining or recycling pre-loved items and giving them a second life. This associate manager will lead sourcing and authentication of for the Vintage pillar. Additionally, they will track the status of all Coach (Re)Loved units, leading cross-functional pre-launch communication to ensure a seamless go-to-market process. They will own reporting, including financial, sustainability and customer metrics and partner closely with IT on the development of tools and systems to enable Coach to further scale recommerce. They will also support the Coach Manager of Sustainability and Director of Sustainability as needed on the implementation and execution of other brand sustainability programs/projects.


The ideal candidate has experience in ecommerce or recommerce, supply chain, retail operations, master data creation and database creation and maintenance. They will also understand retail systems and workflows and have a passion for sustainability and implementing business models that reduce environmental impact and position Coach as a sustainability leader.


The successful individual will leverage their proficiency to...


  • Lead sourcing and authentication for the Vintage pillar
  • Lead cross-functional communication and status tracking throughout each launch process  
  • Work with cross-functional partners to resolve problems and ensure a seamless go-to-market prior to each launch
  • Partner with IT on the development of tools and systems to further scale Coach (Re)Loved
  • Create and maintain Coach (Re)Loved dashboards that include financial, customer and sustainability metrics
  • Support Director of Sustainability with financial analysis and reporting
  • Support Director of Sustainability and Manager of sustainability on the execution of other brand sustainability projects and programs


The accomplished individual will possess...


  • BA/BS degree or equivalent required
  • 2-3 years prior experience working in a sustainability, recommerce/ecommerce role, master data creation, financial analysis and/or database management in the retail/fashion industry or an equivalent combination of work and education experience
  • Demonstrated ability to effectively collaborate with cross-functional partners at all levels
  • Creative problem solver with strong business acumen and ability to innovate
  • Ability to work effectively in ambiguity, adapt to changing priorities and drive with urgency
  • Highly organized with attention to detail and accuracy
  • Strong written and oral communication skills
  • Team player with positive attitude, strong initiative, and self-motivated drive


Our Competencies for All Employees

  • Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.


Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI-HYBRID #LI-AD1


Americans with Disabilities Act (ADA)                                                                                                                                       

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or                                    


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Work Setup

BASE PAY RANGE $60,000.00 TO $75,000.00 Annually
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Req ID:  113646

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

Job Segment: Supply Chain Manager, Fashion Retail, Supply Chain, Operations, Retail, Fashion

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