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Strategy & Consumer Insights Analyst


New York, NY, US

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.


Primary Purpose: The Merchandising Strategy team facilitates the development of Coach's long term growth strategy and more immediate operational decisions by providing fact based analysis, consumer insights, and practical recommendations to key decision makers across the Coach organization.  Projects in this group focus on how these insights and recommendations can drive decisions for product creation and the go-to-market strategy.

The team conducts detailed analyses of internal data, performs primary consumer research and investigates overall market trends to help the Merchandising team and business partners across all functional areas and geographies develop key insights to better inform product creation and execution of product strategies across the organization.


The successful individual will leverage their proficiency in Strategy to…

  • Work with Merchandising team, Strategy group, and business partners globally to proactively identify, develop and drive strategies and initiatives that will result in profitable growth for the company.
  • Drive execution of both strategy and consumer insights projects both as a project manager and strong individual contributor.
  • Prioritize work streams across multiple projects.
  • Develop key hypotheses and support/disprove them through data analysis and insights.
  • Develop strong relationships with business partners at all levels.
  • Manage projects by working with external market research vendors
  • Support Senior Management in strategic decision-making

The accomplished individual will possess…

  • Experience managing projects using both quantitative and qualitative data sources, including ability to provide direction and successfully generate results working with internal or external resources.
  • Demonstrated strategic and analytic leadership and strong broad business acumen
  • Possess drive, self-confidence and initiative to work cross-functionally, be a team player, and interface effectively with various departments
  • Also able to work independently in a fast-paced environment, meet deadlines and manage multiple projects
  • Exceptional problem solving and analytical skills
  • Demonstrated ability to generate innovative insights from rigorous analysis.
  • Strong intellectual curiosity and capacity to constructively question assumptions
  • Exceptional oral, written and formal presentation skills.
  • Strong interest in working in retail

An outstanding professional will have…

  • Minimum of bachelor's degree.
  • 2-4 years work experience, with ideally 2 years in management consulting, investment banking or strategy at a consumer focused company
  • Significant experience in modeling and creating compelling insights from data
  • Strong lateral-thinking skills
  • Demonstrated ability to generate innovative insights from rigorous analysis
  • Previous experience with or willingness to learn more advanced analytic tools such as Microsoft Access, SAS, or SQL
  • Global experience, a plus

Our Competencies for All Employees

  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  • Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. *LI-DC Visit Coach at

Req ID:  75397