Coordinator, Omni Operations

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Primary Purpose:  The Coordinator, Omni Operations / BOH Operations, Supplies & Packaging, will be responsible for supporting the daily management of supplies / packaging for Coach North America Retail / Outlet stores and Coffee Shops as well as Coach International (Travel Retail & Americas region).  This position will also focus on back of house organization / optimization including the management of off-site vehicle program.  This individual will work in a highly collaborative role with a broad group of vendor and corporate business partners and the Field Leadership team.

The successful individual will leverage their proficiency in Store Operations to…

• Support day-to-day supply and packaging management with our main supply vendors, Bunzl and Dancor.  Support the packaging order process with the Jax team.
• Support the weekly review process of Bunzl / Dancor inventory levels, take action when inventory is getting low to ensure time is available for updates (if necessary) and reordering.
• Complete monthly review of the Bunzl website to ensure all items are available as expected, by channel and frequency.  Ensure accuracy and consistency in item descriptions and items caps.
• Execute ad hoc supply ordering, as needed, with Uline, Amazon and other more specialized vendor partners.
• Support the supply order and special order requests for new store openings, renovations, relocations and closings. 
• Manage ad hoc packaging orders from corporate partners (PR, Global Events, Marketing, Coach Foundation) with the Jax team.
• Manage vendor set-up and new PO creation in BuyingHub for any supply / packaging vendors.
• Manage the off-site vehicle process, including the Fleetworthy and California Clean Truck programs.
• Manage employee parking set-up and payment processes.
• Manage the fulfillment of orders for Coach Create elements that are not managed through Bunzl.
• Partner with the Coachtopia team on packaging / supply strategy and execution.
• Support inbound communication from the stores and Multi-Managers via the Retail Supplies inbox and ensure timely follow-up and resolution.
• Assist in developing communication needed for stores, including distribution of seasonal packaging, drop shipments and changes to items / ordering process.
• Manage and maintain the supply closet at Hudson Yards.

• Develop a strong working knowledge of in-store processes, applications and systems.

• Maintain a strong working knowledge of all policies and procedures.  Stay current with changes to the business that could necessitate process / policy updates.  Develop and define requirements for the changes necessary to support the business. 
• Support Omni Operations initiatives / projects on an as needed basis.
• Monitor email periodically after hours (nights / weekends) to react to any urgent or time sensitive issues from stores and MMs. 

The accomplished individual will possess…

• Strong written and verbal communication as well as analytical and presentation skills.
• Highly organized and proactive with the ability to prioritize and manage multiple tasks with strong attention to detail and accuracy.
• Ability to proactively troubleshoot and problem solve.
• Displays authenticity, flexibility and agility to adapt to a changing business and corporate environment.
• Superior follow through, organization and customer service oriented.
• Ability to work independently as well as cross functionally in a highly collaborative environment.
• Adaptability / flexibility, initiative and time management skills.
• Ability to react quickly with a strong sense of urgency.
• Ability to maintain composure and effectiveness in a fast-paced environment.
• The ability to be comfortable working with many levels of Field and Corporate Leadership.

An outstanding professional will have…

• Associates degree preferred; 2+ years of relevant work experience preferably in a similar role or in an operations focused role in a store. An equivalent combination of work experience and education will be considered.
• Strong computer skills & overall systems savvy, with advanced working knowledge of MS Office, with a focus on Excel. 
• Curiosity and a passion to learn and to make an impact.

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. 

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com                                    

Visit Coach at www.coach.com.

Work Setup: HYBRID

BASE PAY RANGE $65,000.00 TO $70,000.00 Annually
Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.

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