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Craftsperson - Coach 685 5th Ave


New York, NY, US

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.


The Craftsperson role is an integral part of the store’s overall success and productivity, demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, authentic interactions at our customer-facing workshop. Accurate and effective work, representing the brand's specialized services from the introduction to the customer through the duration of their service.  


Sample of tasks required of role:  


  • Greeting the customer with a smile and with eye contact and offering your name  

  • Interact genuinely and naturally with the customer  

  • Co-create designs with customers and execute in a timely manner 

  • Maintain workshop organization and cleanliness  

  • Use your expertise of the products and services to elevate the customer experience 

  • Act as liaison between the customer and NJ Repair Workshop 

  • Perform all Coach specialized services including: 

  • Monogramming 

  • Customization 

  • Leather Care 

  • (Re)Loved and repair evaluations 

  • Belt and watch sizing 



  • Notify Store Management when new product arrives  

  • Communicate all discrepancies to Store Management 

  • Organize and clean back stock daily; to include offsite / remote warehouse as applicable 

  • Shift/organize backstock product; react to sell through and make room for new product  

  • Manage stock levels/product ownership in back-of-house and sales floor  

  • Prepare and conduct regular cycle counts, as directed  

  • Participate in store physical inventory counts, as scheduled  

  • Maintain Company Loss Prevention standards  



  • Regularly analyze sales floor to assess replenishment needs  

  • Replenish sales floor/assigned zone  

  • React to sell through and execute visual merchandising needs.  

  • Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers  

  • Respond to customer requests confidently; partner with sales team or Store Management, when needed  

  • Upkeep housekeeping standards  


A successful individual will... 

  • Have a positive attitude and work well with customers  

  • Have knowledge of the brand and what it means to be a Coach Craftsperson 

  • Creative mindset 

  • Possess leader skills to help train other associates who are not confident in customization  

  • Ideally have some background in craftmanship/creating 

  • Ideally have some background in fashion and art 


Additional Requirements  

Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.  

Education: High school diploma or equivalent; college degree preferred.  

Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.  

Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.  

Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).  

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.  



Our Competencies for All Employees

  • Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.


Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at

Req ID:  113910

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

Job Segment: Retail Sales, Outside Sales, Merchandising, Retail, Sales

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