District Manager, F&B

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Job Overview 

The District Manager will oversee the day-to-day operations of multiple Coach Coffee Shop locations in North America, ensuring operational excellence, high levels of customer satisfaction, and the successful achievement of financial and operational goals. The ideal candidate will possess strong leadership skills, a passion for the coffee and fashion industry, and the ability to drive performance through people and processes.

Key Responsibilities

1. Leadership and People Management

• Recruit, train, and mentor store managers/lead supervisors to maintain company standards and promote a positive team environment.
• Provide ongoing coaching and development to ensure high performance and engagement.
• Conduct regular performance reviews and address any areas requiring improvement.
• Foster a culture of teamwork, customer focus, and continuous improvement across all locations.
• Work closely with retail team to develop strong working relationship to drive the employee and customer experience.

2. Operational Oversight

• Ensure that all stores within the district are operating according to company policies, health and safety regulations, and industry best practices.
• Perform regular store visits to assess store cleanliness, product quality, and overall customer experience.
• Monitor store performance through key performance indicators (KPIs) such as sales, profitability, customer satisfaction, and employee retention.
• Implement strategies to optimize labor costs, inventory management, and other operational expenses.

3. Sales and Financial Performance

• Drive district-level sales by executing company initiatives and promoting marketing campaigns.
• Analyze financial reports and identify opportunities for revenue growth and profit growth.
• Collaborate with store managers to meet or exceed sales targets and manage store-level P&Ls (profit and loss).
• Manage budgets and resources effectively to maximize profitability across the district.

4. Customer Experience

• Ensure that each location consistently delivers exceptional customer service in alignment with the company’s values and standards.
• Address and resolve customer complaints or issues at a district level, ensuring customer satisfaction.
• Promote the company's brand and values within the community to enhance the customer experience and build loyalty.

5. Inventory and Product Management

• Oversee product ordering and inventory management to prevent stock shortages or overages.
• Work closely with vendors and supply chain teams to ensure timely delivery of high-quality coffee and other products.
• Ensure compliance with food safety standards and maintain product freshness.

6. Strategic Planning and Execution

• Assist in the development and execution of company-wide initiatives in North America.
• Collaborate with the Vice President – Food and Beverage and corporate teams to implement operational changes, new product launches, or marketing strategies.
• Support new store opening in North America with an end to end mindset. Supporting staffing, training and operational components of new coffee shops.

7. New Store Opening Responsibilities

• Lead end to end execution of new store opening across the district, serving as the primary field owner from pre-opening through post-opening stabilization
• Partner cross-functionally with Real Estate, Construction, IT, Supply Chain, HR and VM to ensure on-time openings
• Develop and manage opening timelines, checklist and critical path milestones; proactively flag risk and drive solutions.
• Oversee pre-opening staffing strategy, including hiring, onboarding, and training of Store Managers and core teams.
• Ensure operational readiness, including POS setup, inventory receipts and accuracy, store organization and safety/compliance standards
• Lead opening-week execution, including grand opening, events and peak traffic readiness. 

Qualifications

• 5+ years of retail or food service management or retail experience, with at least 2 years in a multi-unit or district management role.
• Proven ability to manage multiple locations and drive financial and operational results.
• Strong leadership, communication, and organizational skills.
• Ability to analyze data and make informed business decisions.
• Passion for coffee and commitment to delivering an outstanding customer experience.
• Extensive travel in North America is required

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. 

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com                                    

Visit Coach at www.coach.com.

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Work Setup: HYBRID

BASE PAY RANGE $140,000.00 TO $175,000.00 Annually
*Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.