Manager, Omni Operations, Back of House Operations

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Primary Purpose:  The Manager of Omni Operations / Back of House Operations will own the overall management and strategic development of back of house operations programs and initiatives for Coach North America Retail and Outlet stores as well as Coach International (Travel Retail & Americas region).  This individual will work in a highly collaborative role with a broad group of vendor and corporate business partners and the Field Leadership team.

The successful individual will leverage their proficiency in Store Operations to…

• Responsible for the forecasting, ordering, distribution and inventory management of store packaging (shoppers, gift boxes, corrugate, etc.).
• Develop / maintain a rolling 12-month SKU level forecast for retail and outlet packaging.  Continually evaluate current business trends and adjust forecasts as needed.  Perform monthly analysis of actual usage versus forecast.
• Execute ordering process with domestic and international packaging suppliers and manage the shipping process into the Distribution Center.  Analyze weekly usage trends, on hand inventory and future receipts to ensure target inventory levels are maintained for all SKUs.
• Manage the store ordering process, monitor allocation through SAP and shipping in partnership with the operations and transportation teams at the DC.
• Manage the relationship with Bunzl (store supply distributor) and oversee supply management.  Consistently review inventory levels and take action as needed to ensure we remain in stock on all items.  Manage the Bunzl supply lists and update as needed.
• Responsible for the annual supply / packaging budget.  Plan and monitor monthly spend by category.  Partner with Procurement, Bunzl, Finance, Creative and Field Leadership to course correct as needed, based on the needs of the business.
• Conduct month-end budget reconciliation across all categories, identify unusual activity that may require follow-up, take action on budget overages.  Provide monthly and ad hoc updates to leadership.
• Manage Ariba / BuyingHub processes for any vendors we engage as it relates to supplies / packaging and store employee parking, ensure all invoices are received and processed.  Validate and approve invoices / POs submitted by Procurement, ensure expenses are charged to the correct accounts.
• Responsible for weekly Bunzl invoice review and audit process to ensure invoices match ordering.  
• Support the Coachtopia team on packaging / supply strategy, lead execution for NA as this business grows.
• Manage the Wardrobing Allowance program, including communication, updates to the application, ordering execution with cross functional teams and employee level taxation with the Payroll team.
• Act as liaison for corporate teams that maintain Coach owned items at Bunzl.  Monitor and communicate inventory levels to ensure time is available for updates and production. 
• Partner with the Creative, Procurement and Sustainability teams to stay informed on new initiatives or process changes that would impact current or future packaging or collateral items.  Collaborate on and coordinate changes with international Operations and Customer Experience partners as needed.
• Stay current with changes to the business that could necessitate updated or new packaging / supply items, including an ongoing review of all in-store items to ensure they are within our sustainability guidelines.  Define and prioritize any new needs in order to manage them within the available budget. 
• Responsible for developing any communication needed for the stores or Field Leadership, including distribution of promotional / seasonal packaging, drop shipments, changes to ordering process.
• Responsible for executing Coach Create strategies for NA in partnership with Customer Experience and Coach Services teams.  Ensure store monogram machines are maintained and operational.
• Oversee off-site management and off-site vehicle processes.
• Maintain a strong working knowledge of all policy and procedure.  Stay current with changes to the business that could necessitate process / policy updates. 
• Support Store Operations initiatives / projects on an as needed basis.
• Monitor email periodically after hours (nights / weekends) to react to any urgent or time sensitive issues.

The accomplished individual will possess…

• Strong skills in development of forecasting models, financial analysis, data manipulation and outstanding analytical / quantitative skills.
• Highly strategic and proactive thinker with strong organizational, analytical and problem-solving skills.
• Motivated self-starter with the ability to prioritize and manage multiple tasks / projects with strong attention to detail and accuracy.
• Strong written and verbal communication and presentation skills.
• Ability to implement strategies, monitor progress and make necessary adjustments to achieve objectives and mitigate risk.
• Experience working across many functional areas of a company.  Can successfully relate to and communicate with individuals at all levels of the organization and can collaborate with various backgrounds and styles.
• Ability to gain consensus and excel in a challenging, fast paced and highly collaborative environment.
• Superior follow through, organization and customer service oriented.
• Displays authenticity, creativity, flexibility and agility to adapt to a changing business and corporate environment.

An outstanding professional will have…

• Bachelor’s degree in Finance, Accounting or other quantitative degree required.
• 4+ years of analytical experience, forecasting experience
• Strong computer skills & overall systems savvy, with advanced skills in all Microsoft Office applications (Excel and PowerPoint required).
• Working knowledge of MicroStrategy and SAP a plus.
• Intellectual curiosity and a passion to learn and to make an impact.

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. 

Americans with Disabilities Act (ADA)                                                                                                                                       

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com                                    

Visit Coach at www.coach.com.

Work Setup

BASE PAY RANGE $80,000.00 TO $100,000.00
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