Sr. Manager, Omni Operations

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Primary Purpose:  The Senior Manager of Omni Operations / People Systems & Reporting leads the implementation of all people systems / processes & reporting initiatives across the North American Retail & Coffee Shop organizations. This role involves developing & implementing strategies that support the growth of the business, improve the employee experience & drive innovation while ensuring alignment with regulatory and compliance standards.  This individual will work in a highly collaborative role with a broad group of vendor and corporate business partners and the Field Leadership team. 

The successful individual will leverage their proficiency in Omni Operations to…

• Responsible for the ongoing management and continuous development of our people systems – Legion (scheduling), PeopleHub (HCM), Time & Attendance and Varicent (incentives & CS tips) across the NA organization. 
• In partnership with HRIS, IT and cross-functional teams, develop and define requirements for the changes / enhancements necessary to support the business.  Ensure any process variations for different channels / countries are considered.
• Lead the testing, training, communication and procedural documentation for all updated and new system enhancements / implementations.
• Partner on development / ongoing management of our labor strategy.  Work with Finance and Field Leadership to implement and evolve the labor model.  Ensure Legion is configured / leveraged for scheduling optimization and is consistently maintained to scale with the growth of the business.
• Implement processes to audit scheduling and time & attendance systems weekly, following up with field teams to ensure compliance.
• Manage Teamshare and all incentive programs.  For each program / incentive, establish guidelines, implement a process to analyze / read results and execute payout process based on payment type.
• Lead the development of the Goals Management application.  Ensure strategy remains aligned with the development of the labor model and SDA program.
• Responsible for the development / ongoing management of all field reporting – includes the Pulse, scheduled reports and real time reports.  Partner with the Finance and Buying teams to ensure alignment with corporate reporting.
• Manage the Wardrobing Allowance and Coffee Shop Uniform programs, including communication, updates to the application, ordering execution with cross functional teams and employee level taxation with the Payroll team.
• Partner with HR and Legal on all employee related regulatory / compliance / health & safety topics / issues.
• Develop and maintain an expert level of knowledge for all in-store processes, applications and systems.
• Maintain a strong working knowledge of all policies and procedures. 
• Stay current with changes to the business that could necessitate process, application or report updates.  Define and prioritize any new needs in order to manage it within the current priority list and within the available resources.
• Leverage data / analytics to identify trends, uncover opportunities and drive continuous improvement initiatives.
• Explore and seek input for new technology solutions to further improve field operations. 
• Collaborate with local and international business units to share information and best practices.  As appropriate, collaborate and share best practices across brands.
• Support Omni Operations initiatives / projects on an as needed basis.
• Monitor email periodically after hours (nights / weekends) to react to any urgent or time sensitive issues.

The accomplished individual will possess…

• Strong written and verbal communication and presentation skills.
• Highly organized and proactive with the ability to prioritize and manage multiple tasks with strong attention to detail and accuracy.

• Experience working across many functional areas of a company.  Can successfully relate to and communicate with individuals at all levels of the organization and can collaborate with various backgrounds and styles.

• Ability to gain consensus and work in a challenging, fast paced and highly collaborative environment.
• Ability to implement strategies, monitor progress and make necessary adjustments to achieve objectives.
• Ability to proactively troubleshoot and problem solve.
• Displays authenticity, flexibility and agility to adapt to a changing business and corporate environment.
• Creativity, practicality and ability to deal with complex business matters.
• Superior follow through, organization and customer service oriented.

An outstanding professional will have…

• Bachelor’s degree preferred; 6+ years of relevant work experience including 3+ years of operations or systems experience with a retail focus. An equivalent combination of work experience and education will be considered.

• Superior computer skills & overall systems savvy, with advanced working knowledge of Word, Excel & people systems (HCM, scheduling and time & attendance).  
• Experience in managing and developing a team.
• Proficient in managing reporting and BI tools, ideally with AI or automation skills.
• Curiosity and a passion to learn and to make an impact.

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. 

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com                                    

Visit Coach at www.coach.com.

Work Setup: HYBRID

BASE PAY RANGE $130,000.00 TO $140,000.00 Annually
Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.

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