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Web Production Specialist


New York, NY, US

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.


The eCommerce Web Production Specialist will support web production and operations for the Coach Outlet eCommerce business, including site preparation, front end production (HTML/CSS), reviewing upcoming site and marketing assets, conducting competitive research, and reporting daily business updates.

The successful individual will leverage their proficiency to...

  • Assist with outlet site preparation, including setting up campaigns and promotions in Salesforce Commerce Cloud, and managing site assets holistically from delivery to execution
  • Coordinate with relevant teams to make sure deliverables are provided and executed on time
  • QA the site daily to make sure updates have occurred, and to find any bugs to go into the IT support stream
  • Assist in reviewing upcoming site assets, and provide feedback on feasibility/opportunities
  • Analyze login rates and overall site analytics regularly and provide recommendations for adjustments that may be required based on results
  • Work with cross-functional teams (i.e., creative, CRM, global marketing, etc,) to refine and create efficiencies in the web production workstream

The accomplished individual will possess...

  • Strong attention to detail and accuracy, with strong communication and follow-up skills
  • Effective multitasking and organizational skills, while prioritizing projects to meet deadlines
  • Ability to successfully interact with team members, and cross functional partners at all levels
  • Strong level of curiosity and creativity, with a desire to create best in class site experience
  • Ability to turn data into insights
  • 2-4 years of experience


An outstanding professional will have...

  • Experience in coding (HTML/CSS/JS)
  • Proficiency in Excel; working knowledge of Google Analytics
  • Familiarity with the Adobe CC Suite, especially PS
  • Strong attention to detail and be an analytical thinker
  • Knowledge of competitive landscape and key benchmarks of eCommerce sites with successful customer experiences
  • Strong presentation skills
  • Positive and collaborative attitude

Our Competencies for All Employees

  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  • Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI-JV1 Visit Coach at

Req ID:  63743

Job Segment: Web Design, Creative