Share this Job

Seasonal sales associate


NorfolkPrevious, VA, US

<span style="font-family:"Arial",sans-serif">Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.


<span style="font-family:"Arial",sans-serif">Coach is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity<span style="font-family:"Arial",sans-serif">.


Coach is currently hiring for the Seasonal Associate This is a seasonal role designed to ensure the store has the necessary temporary coverage (i.e. during the holidays / peak seasons). We are looking for individuals who have flexible schedules to meet the needs of the business including nights, weekends, and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Christmas Eve, Mother’s Day, etc.). A seasonal role typically may last up to 90 days, however, management reserves the right to end a seasonal assignment early due to business needs.


<span style="font-family:"Arial",sans-serif">Selling and Service

  • <span style="font-family:"Arial",sans-serif">Understands organizational objectives and makes decisions that align with the Company priorities and values
  • <span style="font-family:"Arial",sans-serif">Creates personal sales and clienteling strategies in partnership with the management team
  • <span style="font-family:"Arial",sans-serif">Meets customer needs through solution-oriented and forward thinking
  • <span style="font-family:"Arial",sans-serif">Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
  • <span style="font-family:"Arial",sans-serif">Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
  • <span style="font-family:"Arial",sans-serif">Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style
  • <span style="font-family:"Arial",sans-serif">Demonstrates Coach’s Selling and Service expectations at all times
  • <span style="font-family:"Arial",sans-serif">Influences customers’ purchase decisions by balancing patience and assertiveness
  • <span style="font-family:"Arial",sans-serif">Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
  • <span style="font-family:"Arial",sans-serif">Flexes personal selling techniques to contribute to overall store financial results
  • <span style="font-family:"Arial",sans-serif">Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
  • <span style="font-family:"Arial",sans-serif">Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers’ specific needs
  • <span style="font-family:"Arial",sans-serif">Works with multiple customers simultaneously and breaks away as appropriate
  • <span style="font-family:"Arial",sans-serif">Follows up with customers consistently and genuinely to influence/close the sale
  • <span style="font-family:"Arial",sans-serif">Develops product knowledge skills and remains aware of current collections
  • <span style="font-family:"Arial",sans-serif">Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships
  • <span style="font-family:"Arial",sans-serif">Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
  • <span style="font-family:"Arial",sans-serif">Sensitive to customers’ needs and tailors approach by reading cues
  • <span style="font-family:"Arial",sans-serif">Builds lasting and loyal relationships with customers
  • <span style="font-family:"Arial",sans-serif">Ensures all daily tasks are completed without negatively impacting service or Coach standards

<span style="font-family:"Arial",sans-serif">Workplace and Environment

  • <span style="font-family:"Arial",sans-serif">Creates enthusiasm and positivity for a shared vision and mission
  • <span style="font-family:"Arial",sans-serif">Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors
  • <span style="font-family:"Arial",sans-serif">Demonstrates confidence when working with customers
  • <span style="font-family:"Arial",sans-serif">Takes initiative; has a high-level of ownership and accountability for individual results
  • <span style="font-family:"Arial",sans-serif">Welcomes feedback and adapts behaviors as appropriate
  • <span style="font-family:"Arial",sans-serif">Represents Coach as a brand ambassador at all times
  • <span style="font-family:"Arial",sans-serif">Is adaptable and flexible to change
  • <span style="font-family:"Arial",sans-serif">Maintains a calm and professional demeanor at all times
  • <span style="font-family:"Arial",sans-serif">Creates short and long-term strategies to achieve personal metrics and performance goals
  • <span style="font-family:"Arial",sans-serif">Utilizes Company tools to keep self-informed
  • <span style="font-family:"Arial",sans-serif">Handles and offers solutions to customer issues appropriately and involves a manager when necessary
  • <span style="font-family:"Arial",sans-serif">Promotes and endorses a team selling environment

<span style="font-family:"Arial",sans-serif">Operations

  • <span style="font-family:"Arial",sans-serif">Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
  • <span style="font-family:"Arial",sans-serif">Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures
  • <span style="font-family:"Arial",sans-serif">Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals
  • <span style="font-family:"Arial",sans-serif">Replenishes inventory on sales floor as needed
  • <span style="font-family:"Arial",sans-serif">Processes shipments as needed

<span style="font-family:"Arial",sans-serif">Additional Requirements
<span style="font-family:"Arial",sans-serif">Experience: 1- 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.

<span style="font-family:"Arial",sans-serif">Education<span style="font-family:"Arial",sans-serif">:<span style="font-family:"Arial",sans-serif"> High school diploma or equivalent; college degree preferred.

<span style="font-family:"Arial",sans-serif">Technical<span style="font-family:"Arial",sans-serif">:<span style="font-family:"Arial",sans-serif"> Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)

<span style="font-family:"Arial",sans-serif">Physical<span style="font-family:"Arial",sans-serif">:<span style="font-family:"Arial",sans-serif"> Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.


<span style="font-family:"Arial",sans-serif">Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.

<span style="font-family:"Arial",sans-serif">Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at

Req ID:  75990

Nearest Major Market: Hampton Roads

Job Segment: Seasonal, Merchandising, Temporary, Brand Ambassador, Sales, Retail, Contract, Marketing