Repairs Assessor

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Job Title: Repairs Assessor

Primary Purpose: The Repairs Assessor supports the Coach (Re)Loved & Repair Workshop by managing the intake, assessment, and data entry of handbags submitted for repair. This role ensures that each item is accurately documented and staged for repair, enabling craftspeople to work efficiently.

The successful individual will leverage their proficiency in product development & operations to...

• Receive, unbox, and properly stage incoming repair items from direct mail, Coach retail stores, and department stores.
• Assess each handbag for style, material, condition, and repair needs according to department guidelines.
• Sort and categorize products into appropriate repair batches based on type and complexity.
• Accurately enter detailed product and batch data into the repair tracking system in a timely manner.
• Maintain clear and organized digital and physical records of all incoming and outgoing items.
• Stage batched repairs for the next step in the process, ensuring alignment with system data.
• Pack and ship items back to customers when deemed non-repairable or as directed by management.
• Support raw materials inventory management and replenishment as needed.
• Support packing, shipping, and logistics operations as needed.
• Provide support to the Coach (Re)Loved team and other workshop functions as needed.

The accomplished individual will possess...

• Exceptional attention to detail and accuracy in data entry.
• Strong typing skills (minimum 30 WPM preferred).
• Ability to work under pressure and meet tight deadlines.
• Excellent written and verbal communication skills.
• Highly organized with a strong sense of urgency and accountability.
• Comfortable working in a hands-on, workshop environment.
• Ability to lift up to 25 lbs frequently and up to 50 lbs occasionally.
• Ability to stand for prolonged periods.

An outstanding professional will have...

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum 1 year of experience in data entry, inventory, or product intake roles preferred.

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. 

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com                                    

Visit Coach at www.coach.com.

Work Setup: #ON-SITE #LI-ON-SITE #DL-1

BASE PAY RANGE $24.00 TO $25.00 Hourly
Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.