Sales Support Associate III

Coach

Palm Beach Gardens, FL, US

the customer with a smile and with eye contact andoffering your name

• Interact genuinely and naturally with the customer

• Read cues and determine customers’ needs

• Conduct email/name capture, where permitted by law

• Maintain accuracy when operating POS

• Maintain cash wrap organization and cleanliness

• Suggest multiple add‐ons and sell gift cards

• Maintain cash and POS media accurately and in compliance withCoach policy

• Create lasting impression by genuinely thanking customer andprovide reason to return

• Represent Coach brand appropriately

STOCKROOM / WAREHOUSE:

• Receive shipment and transfers

• Notify Store Management when new product arrives

• Scan cartons/transfers, verifying store information is correct

• Communicate all discrepancies to Store Management

• Process shipment/transfers according to Coach standards andtimeframes

• Organize and clean stock room daily; to include offsite / remotewarehouse as applicable

• Shift/organize product in the stockroom; react to sell through andmake room for new product

• Manage stock levels/product ownership in back-of-house andsales floor

• Prepare and conduct regular cycle counts, as directed

• Participate in store physical inventory counts, as scheduled

• Maintain Company Loss Prevention standards

SALES FLOOR:

• Regularly analyze sales floor to assess replenishment needs

• Replenish sales floor/assigned zone

• React to sell through and execute visual merchandising needs.

• Support sales floor activities, as directed

• Effectively communicate information pertaining to pricepoints, features/benefits, color and stock availability tomultiple customers

• Respond to customer requests confidently; partner with salesteam or Store Management, when needed

• Upkeep housekeeping standards

Competencies required:

• Drive For Results: Can be counted on to exceed goalssuccessfully. Is consistently one of the top performers.Very bottom line oriented. Steadfastly pushes self andothers for results.

• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind.Establishes and maintains effective relationships withcustomers and gains their trust and respect.

• Creativity: Comes up with a lot of new and unique ideas.Easily makes connections among previously unrelatednotions. Tends to be seen as original and value-added inbrainstorming settings.

• Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Buildsrapport. Builds constructive and effective relationships. Usesdiplomacy and tact. Can diffuse even high tension situationscomfortably.

• Learning on The Fly: Learns quickly when facing newproblems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.

• Perseverance: Pursues everything with energy, drive and aneed to finish. Seldom gives up on anything beforefinishing, especially in the face of resistance or setbacks.

• Dealing with Ambiguity: Can effectively cope with change. Canshift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn’t have to finish things before moving on. Cancomfortably handle risk and uncertainty.

Additional Requirements

Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retailservice environment. Possesses current knowledge of fashiontrends and competition in the marketplace.

Education: High school diploma or equivalent; college degreepreferred.

Technical: Knowledge of cash register systems, basic computerskills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price andproduct release sheets.

Physical: Ability to execute at a fast pace. Ability to communicateeffectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to processproduct shipment/transfers.

Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, includingnights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of allperformance requirements.

Tapestry, Inc., parent company of the Coach brand, is an equalopportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basisprohibited by applicable law. Visit Coach at www.coach.com.

Req ID: 120852