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Sr. Sales Associate (Part-Time)


Plano, TX, US

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.



Overall Objective:

The Sr. Sales Associate’s goal is to deliver an elevated service experience that allows for a better focus on our customer. Your main focus is on selling and establishing and maintaining customer connections. You ensure that Coach’s brand values are maintained with the highest level of quality and excellence. You are the ultimate brand ambassador who embodies the Modern Luxury selling approach. You are responsible for meeting your personal sales goals, and role modeling behaviors that both motivate and inspire those around you. At times, you may be asked to perform minimal manager responsibilities, based on the needs of the business.

Key Accountabilities:


 Demonstrates and consistently role models Coach’s Modern Luxury behaviors

 Achieves and exceeds sales goals by converting traffic and clienteling

 Resolves customer issues in a timely manner through solution-oriented and forward thinking; partners with Store Management when appropriate

 Leverages all of Coach’s tools and technology to support relationship building and clienteling efforts

 Demonstrates the ability to wardrobe customers and cross sell among all product categories


 Maintains impeccable grooming standards and personal style as outlined in Coach’s Guide to Style

 Builds credibility and trust as a personal stylist and fashion expert by staying current with competition, fashion trends and customer shopping behaviors

 Stays current on Coach’s advertising campaigns, public relations (magazines, editorials) and social media platforms

 Understands and effectively communicates to customers how Coach products fit into current fashion trends

 Develops product knowledge skills and remains aware of current collections; cascades and shares information with the team


 Motivates and inspires team by offering encouragement and recognizing team successes

 Influences others to gain support and cooperation when needed

 Sets an example for colleagues to follow

 Act as a liaison between associates, customers, and store management

 Is adaptable and flexible to change; welcomes feedback and is willing to modify behaviors to achieve results


 Holds store keys and is trained on opening and closing procedures

 Has thorough knowledge on Coach services (monogramming, repairs, cleaning, etc.)

 Adheres to and models all policies and procedures

 Demonstrates a high level of ownership in product and store presentation

 Understands and effectively uses all applicable systems (POS, ClientTrak, SalesForce, etc.)


 3-5 years of selling experience in a luxury retail environment or similar. Has developed a clientele and uses their client book to achieve individual sales goals

 Bachelor’s degree preferred

 Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)

 Proven ability to deliver sales results

 Ability to communicate effectively with customers and team (both oral and written); maneuver sales floor and meet moderate stockroom lifting and store climbing requirements

 Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to race, sex, national origin, color, age, disability, veteran status, pregnancy, sexual orientation, religion or any other basis prohibited by applicable law. Visit Coach at

Req ID:  80195

Nearest Major Market: Plano
Nearest Secondary Market: Dallas

Job Segment: Advertising, Brand Ambassador, PR, Part Time, Sales, Marketing