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Lead Supervisor I

Coach

Pleasanton, CA, US

Foster a store environment that delivers renowned and authentic service to create a Modern Luxury customer experience

  • Develop product knowledge skills and remain aware of current collections that are in-store and on-line; cascade and train information to the broader team
  • Achieve and exceed goals through sales strategies, clienteling, sourcing new customers and maintaining and building productive long-term relationships with existing customers
  • Support an environment of teamwork, trust and collaboration with peers, customers and supervisors
  • Stay current with market competition, industry, fashion trends and customer shopping behaviors
  • Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff
  • Demonstrate strong business acumen; strategically forecasts, plans and budgets to the needs of the business (i.e. payrolls, staffing, etc.)
  • Manage daily operational tasks according to Coach standards including selling and service
  • Serve as a leader within the building when upper management is out of the business
     
  • At least 1 year of previous management experience in a luxury retail service environment preferable
  • Possess current knowledge of fashion trends and competition in the marketplace
  • High school diploma or equivalent; college degree preferred
  • Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook).  Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
  • Ability to communicate effectively with customers and team (both oral and written), maneuver sales floor and meet moderate stockroom lifting and store climbing requirements
  • Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays
Req ID:  91580


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Retail Sales, Retail