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Sales Associate III


Santa Clara, CA, US

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.

The Sales Associate role is an intergral part of the store's overall success and efficiency; demanding direct attention to our brands commitment when servicing our customers and driving for results. Responsible for upholding Coach's Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.

  • Understands organizational objectives and makes decisions that align with Company priorities 
  • Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.
  • Represents Coach as a brand ambassador.
  • Understands change in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
  • Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
  • Cross-sells and encourages beneficial product add-ons that relate to the customers shopping needs.
  • Sensitive to customers needs and tailors approach by reading cues.
  • Follows up with customers consistently and genuinely to influence/close the sale.
  • Builds lasting and loyal relationships with customers.
  • Creates enthusiasm and positivity for a shared vision and mission.
  • Welocmes feedback and adapts behaviors as appropriate.
  • Promtoes and endorses a team selling environment.
Req ID:  103025

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

Job Segment: Brand Ambassador, Retail Sales, Marketing, Retail, Sales

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