Manager, Retail Training&Development

Title:                Manager, Retail Training & Development

Reports to:      Senior Manager, Retail Training & Development, Coach Korea

Location:         Seoul, Korea

Coach is a leading design house of Expressive luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

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Key Responsibilities

Primary Purpose:

Coach Korea is looking for a Retail Learning & Development Manager, whose role is delivering skills for improving sales/service capability of store teams. To design, develop, implement, and evaluate training programs. The incumbent will work closely with retail and cross functional partners to deliver skill building training solutions.

Key Responsibilities:

• Design, develop, and deliver training programs and projects for retail staff in alignment with the annual training calendar.
• Conduct in-depth analysis of target audiences and training needs to define clear learning objectives and create content for both virtual and in-person formats.
• Collaborate with retail managers to identify training needs using business metrics and develop agile, business-aligned learning solutions.
• Support the implementation of the company’s training strategy in close partnership with global training teams.
• Ensure consistent and exceptional service delivery across markets in accordance with Coach Experience standards.
• Operate and manage customer feedback programs and training platforms.
• Maintain and update a comprehensive database of training programs, manuals, and related materials.
• Prepare regular training reports to evaluate effectiveness, measure outcomes, and recommend improvements to enhance staff performance.
• Stay informed on industry trends, competitor service standards, customer acquisition strategies, and training innovations.
• Conduct regular store visits and provide on-the-job coaching to frontline staff.
• Coordinate and communicate effectively with internal stakeholders and external partners to execute training initiatives.

Education, Experience and Qualifications:

• Bachelor’s degree or above
• ※ Preferred majors: HRD or related fields
• Minimum 8 years of experience in training and development within a customer-facing, multi-location environment
• ※ Retail industry experience is preferred
• Possession of professional training certifications is a strong advantage (e.g., HRD, certified trainer credentials)
• Proven track record of designing and delivering impactful training programs that drive business performance
• Strong analytical skills with the ability to identify, quantify, prioritize, and solve problems effectively
• Ability to perform routine tasks while proactively seeking opportunities for process improvement
• Excellent verbal and written communication skills in both Korean and English
• Demonstrates a growth mindset and strong resilience in adapting to change and overcoming challenges

Coach is equal opportunity and affirmative action employer, and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.