Retail HR Specialist

Position/Title :           Retail Human Resources Specialist

Location         :           Seoul, Korea

Report To       :           Manager, Retail HR Business Partner

Last Updated :           December 19, 2024

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.

Primary Purpose:

As a professional Retail Human Resources Specialist, you will be responsible for a variety of Retail HR initiatives and activities, employee relations, and to enable the business to grow, improve the employee experience and streamline operations.

Key Responsibilities:

Compensation Analysis and Labor budget management (15%)

• Support people cost analysis by collaborating with Retail FP&A Team and Retail Team.
• Support budget management process for strategic business planning

Employee relations (70%)

• Develop an understanding of employee engagement and support the delivery of initiatives designed to achieve engagement targets
• Support maintaining positive employee relations environment through a meaningful communication strategy and practices for various HR agenda – Change Management, Equity, EI&D (Equity, Inclusion & Diversity) 
• Foster a culture based on service and teamwork at all levels in the organization.
• Define and develop existing arrangements for collective consultation and communication necessary for the continued development of the business in compliance with Korean labor laws, company culture and policies.
• Support the various HR administrative process regarding employee matters through the entire employee journey in the talent management cycle  
• Responsible for the operation of the Labor Management Council (VOTE – Voice of Tapestry)  
• Support Retail Employee Relations (EthicsPoints, etc.) and HR Compliance (12%)
• Advocate for local compliance initiatives and support implementation

Others (15%)
 

• Provide training on ER matters for managers, HR teams and associate forum representatives
• Employment management including field sales internship
• Participate in/support HR projects that are not limited to field sales (e.g., employee surveys)
• Participate in/support cross-functional projects and initiatives with broad organizational impact (e.g., community outreach programs, reward & recognition programs, Company events planning)

Qualifications

• Bachelor’s degree

• At least 3 years of HRM/employee relations experience in the consumer industry
• Solid understanding of Korea employment and labor laws
• Good understanding global matrix organization
• Ability to understand and advise on HR processes, functional areas, policies, local HR practices, procedures and compliance efforts
• Excellent communication skills for both verbal and written
• Business proficiency level of English
• Well-organized with the ability to independently manage priorities and multi-task
• Business acumen, customer focus, priority setting
• High people relations and problem-solving skills
• Independent, energetic, innovative, self-motivated
• Growth Mindset

Our Competencies for All Employees

• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.