Acting Lead Cashier

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Role Description: Lead Cashier

The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach Service skills at the Cashwrap. A Cashier’s ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.

Responsible for:

• Creating a lasting impression

• Greeting the customer with a smile and eye contact and offering your name
• Interacting genuinely and naturally with the customer
• Act as an ambassador to the Insider Program

• Engaging customer in verbal and non‐verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)

• Reading cues and determine customer’s needs

• Demonstrate high level of integrity when capturing customer information such as name, address, email (as permissible by state law) and maintain password confidentiality

• Perform cashier end of shift audits in partnership with store management

• Verify/approve/complete return process in accordance with Policy

• Ensure repairs are processed in accordance with Policy in partnership with management

• Ensure all damaged/scrap returns are labeled and ticketed in partnership with management

• Assist in training and development of Cashiers in partnership with management

• Monitor and report any equipment issues to management

• Maintaining SKU integrity

• Maintaining Cashwrap organization and cleanliness

• Suggesting multiple add‐ons and selling gift cards

• Maintaining media and cash accurately and in compliance with Policy

• Delivering product purchases to the customer appropriately

Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:

• Polite and friendly

• Positive attitude and energy

• Takes ownership of role

• High level of personal and professional integrity

• Highly collaborative

• Appropriate sense of urgency

• Remains balanced and focused and maintains composure under pressure

• Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors)

• Comfortable with technology

• Willingness and ability to learn new technology‐based procedures
• Understanding of basic computer system operations

• Ability to handle customer concerns and answer their questions appropriately

• Ability to partner with management appropriately on customer issues

• Ability to multitask and prioritize

• Ability to adapt to each customer/ their needs and their style/ relate to their experience (ex)

• Ability to be efficient without compromising customer service
• Ability to speak knowledgeably and with confidence about product
• Ability to communicate clearly to a wide variety of customers and overcome language barriers
• Ability to impact customer decisions
• Knowledge of when to be flexible and switch gears
• Knowledge of store policies and procedures
• Knowledge of and support of the “porter program” policies

Additional Requirements

Experience: 1- 3 years of previous cashier experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).

Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Coach is an equal opportunity and affirmative action employer.

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.