Sales Support Associate II

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.

Sample of tasks required of role: 

CASH WRAP: 

 Greeting the customer with a smile and with eye contact and offering your name 

 Interact genuinely and naturally with the customer 

 Read cues and determine customers’ needs 

 Conduct email/name capture, where permitted by law 

 Maintain accuracy when operating POS 

 Maintain cash wrap organization and cleanliness 

 Suggest multiple add‐ns and sell gift cards 

 Maintain cash and POS media accurately and in compliance with Coach policy 

 Create lasting impression by genuinely thanking customer and provide reason to return 

 Represent Coach brand appropriately 

STOCKROOM / WAREHOUSE: 

 Receive shipment and transfers 

 Notify Store Management when new product arrives 

 Scan cartons/transfers, verifying store information is correct 

 Communicate all discrepancies to Store Management 

 Process shipment/transfers according to Coach standards and timeframes 

 Organize and clean stock room daily; to include offsite / remote warehouse as applicable 

 Shift/organize product in the stockroom; react to sell through and make room for new product 

 Manage stock levels/product ownership in back-of-house and sales floor 

 Prepare and conduct regular cycle counts, as directed 

 Participate in store physical inventory counts, as scheduled 

 Maintain Company Loss Prevention standards 

SALES FLOOR: 

 Regularly analyze sales floor to assess replenishment needs 

 Replenish sales floor/assigned zone 

 React to sell through and execute visual merchandising needs. 

 Support sales floor activities, as directed 

 Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers 

 Respond to customer requests confidently; partner with sales team or Store Management, when needed 

 Upkeep housekeeping standards 

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.