Sales Support Associate III

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.

Sample of tasks required of role: 

CASH WRAP: 

 Greeting the customer with a smile and with eye contact and offering your name 

 Interact genuinely and naturally with the customer 

 Read cues and determine customers’ needs 

 Conduct email/name capture, where permitted by law 

 Maintain accuracy when operating POS 

 Maintain cash wrap organization and cleanliness 

 Suggest multiple add‐ns and sell gift cards 

 Maintain cash and POS media accurately and in compliance with Coach policy 

 Create lasting impression by genuinely thanking customer and provide reason to return 

 Represent Coach brand appropriately 

STOCKROOM / WAREHOUSE: 

 Receive shipment and transfers 

 Notify Store Management when new product arrives 

 Scan cartons/transfers, verifying store information is correct 

 Communicate all discrepancies to Store Management 

 Process shipment/transfers according to Coach standards and timeframes 

 Organize and clean stock room daily; to include offsite / remote warehouse as applicable 

 Shift/organize product in the stockroom; react to sell through and make room for new product 

 Manage stock levels/product ownership in back-of-house and sales floor 

 Prepare and conduct regular cycle counts, as directed 

 Participate in store physical inventory counts, as scheduled 

 Maintain Company Loss Prevention standards 

SALES FLOOR: 

 Regularly analyze sales floor to assess replenishment needs 

 Replenish sales floor/assigned zone 

 React to sell through and execute visual merchandising needs. 

 Support sales floor activities, as directed 

 Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers 

 Respond to customer requests confidently; partner with sales team or Store Management, when needed 

 Upkeep housekeeping standards 

Our Competencies for All Employees

• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
• Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.