Temporary Sales Associate

Coach es una casa de moda global fundada en Nueva York en 1941. Inspirados por la visión del director creativo Stuart Vevers y el espíritu inclusivo y valiente de nuestra ciudad natal, hacemos cosas hermosas, hechas para durar, para que para que seas tú mismo.

Coach forma parte de la cartera de Tapestry, una casa global de marcas comprometidas a ampliar lo que es posible.

 Sales Associate Job Description
The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.
SALES FLOOR:
 Understands organizational objectives and makes decisions that align with Company priorities
 Takes ownership and is committed to delivering results, while remaining actively aware of personal and
store metrics; and creates personal sales and clienteling strategies in partnership with the management
team.
 Creates short- and long-term strategies to achieve personal metrics and performance goals
 Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
 Represents Coach as a brand ambassador
 Demonstrates Coach’s Selling and Service expectations at all times
 Understands changes in local market with potential impact on business performance and supports the
execution of local sales strategies and tactics
 Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going
productive relationships with customers
 Creates positive impressions with customers by bringing best self to work through attire consistent with
Coach’s Guide to Style
 Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong
knowledge of competition.
 Provides in-depth product knowledge, including features, benefits, current offerings, and overall product
value.
 Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
 Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
 Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs
 Sensitive to customers’ needs and tailors approach by reading cues
 Attends to the unique and individual shopping needs of each customer.
 Works with multiple customers simultaneously and breaks away as appropriate
 Follows up with customers consistently and genuinely to influence/close the sale
 Flexes personal selling techniques to contribute to overall store financial results
 Builds lasting and loyal relationships with customers
 Leverages Coach’s tools and technology to support relationship building and clienteling efforts
 Creates enthusiasm and positivity for a shared vision and mission
 Promotes and endorses a team selling environment
 Fosters an environment of teamwork, trust and collaboration with internal and external customers
 Remains solution oriented; is adaptable and flexible to changing business and store needs
 Welcomes feedback and adapts behaviors as appropriate
 Maintains a calm and professional demeanor at all times
OPERATIONS:
 Ensures all daily tasks are completed without negatively impacting service or Coach standards
 Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and
visual merchandising to Coach standards consistently and in a timely manner
 Maintains a clean and tidy selling floor at all times
 Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection
procedures
 Replenishes inventory on sales floor as needed

  Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor.
 Supports cash-wrap when needed to process purchases, returns, and exchanges.
 Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc.
 Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains
strong organizational standards and maintains visual merchandising expectations.
Competencies required:
 Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top
performers. Very bottom line oriented. Steadfastly pushes self and others for results.
 Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
 Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
 Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high tension situations comfortably.
 Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.
 Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
 Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn’t have to finish things before moving on. Can comfortably handle risk and uncertainty.
Additional Requirements
Experience: 1- 3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop,
Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers
Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days including

Nuestras competencias para todos los empleados

• Valentía: No se guarda nada que deba decirse; proporciona comentarios positivos y correctivos relevantes, directos, completos y “prácticos” a los demás; hace que las personas sepan en qué punto se encuentran; se enfrenta a problemas personales de cualquier persona o en cualquier situación (sin incluir sus subordinados directos) de forma rápida y directa; no tiene miedo de tomar medidas negativas cuando es necesario.
• Creatividad: Ofrece muchas ideas nuevas y únicas; relaciona rápidamente nociones que previamente no se habían relacionado; tiende a ser visto como original y como un valor añadido en situaciones de exposición de ideas.
• Orientación al cliente: Está dedicado a satisfacer las expectativas y los requisitos de los clientes internos y externos; obtiene información de primera mano del cliente y la utiliza para mejoras en productos y servicios; actúa teniendo siempre a los clientes en mente; establece y mantiene relaciones efectivas con los clientes, y se gana su confianza y respeto.
• Manejo de la ambigüedad: Puede afrontar los cambios de forma efectiva; puede cambiar de ritmo cómodamente; puede decidir y actuar sin tener la visión completa; no se molesta cuando las cosas no están definidas; no tiene que terminar las cosas antes de seguir adelante con otros proyectos; puede manejar cómodamente el riesgo y la incertidumbre.
• Motivado para obtener resultados: Se puede contar con él/ella para superar los objetivos con éxito; es constantemente una de las personas con mejor rendimiento; muy orientado a los resultados; se presiona firmemente a sí mismo/a y empuja a los demás a obtener resultados.
• Experto en relaciones interpersonales: Se relaciona bien con todo tipo de personas, de nivel superior, inferior y compañeros del mismo rango, dentro y fuera de la organización; construye relaciones adecuadas; construye relaciones constructivas y efectivas; usa la diplomacia y el tacto; puede aliviar incluso situaciones de alta tensión cómodamente.
• Rápido aprendizaje: Aprende rápidamente cuando se enfrenta a nuevos problemas; es un aprendiz constante y versátil; abierto al cambio; analiza tanto los éxitos como los fracasos en busca de indicios para mejorar; experimenta e intentará cualquier cosa para encontrar soluciones; disfruta el desafío de las tareas con las que no está familiarizado; capta rápidamente la esencia y la estructura subyacente de cualquier cosa.

Nuestras competencias para todos los Responsables de Personal

• Agilidad Estratégica: Ve claramente las acciones futuras; puede anticipar consecuencias y tendencias futuras con precisión; tiene amplios conocimientos y perspectiva; está orientado/a al futuro; puede articular imágenes y visiones creíbles de posibilidades y probabilidades; puede crear estrategias y planes competitivos e innovadores.
• Desarrollo de Subordinados Directos y Otros: Proporciona tareas y asignaciones exigentes y que suponen un desafío; mantiene frecuentes conversaciones de desarrollo; es consciente de los objetivos profesionales de cada persona; crea y ejecuta planes de desarrollo convincentes; empuja a las personas a aceptar cambios en pro de su desarrollo; se hace cargo de personas que necesitan ayuda y desarrollo adicional; es un “constructor” de personas.
• Creación de Equipos Eficaces: Integra personas en equipos cuando es necesario; crea una moral
  y un espíritu fuertes en su equipo; comparte victorias y éxitos; fomenta el diálogo abierto; deja que las personas terminen y sean responsables de su trabajo; define el éxito en términos de todo el equipo; crea sentimiento de pertenencia en el equipo.

Coach es una empresa que contrata en igualdad de oportunidades, aplicando la discriminación positiva, y nos enorgullecemos de contratar y desarrollar a los mejores. Todas las decisiones de empleo (incluido el reclutamiento, la contratación, el ascenso, la remuneración, los traslados, la formación, la aplicación de medidas disciplinarias y el despido) se basan en las cualificaciones del candidato o empleado, y en su idoneidad para cumplir con los requisitos del puesto a cubrir. Estas decisiones se toman sin discriminación de edad, sexo, orientación sexual, identidad de género, características genéticas, raza, color, creo, religión, etnia, país de origen, extranjería, ciudadanía, discapacidad, estado civil, estado militar, embarazo, y sin aplicar ninguna otra discriminación sobre una condición protegida que esté prohibida por la legislación aplicable. Visite Coach en www.coach.com.