Barista III

PT Barista III

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio- a global house of brands committed to stretching what is possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to equity, inclusion, and diversity. 

Job Title: Barista 

Primary Purpose: To deliver exceptional customer experience and actively contribute to the store’s sales performance by driving sales and representing the Coach brand with professionalism and enthusiasm. preparing and serving coffee and food in our Coach Coffee Shops This position will be responsible for customer service, which will include taking orders, recommending drinks or food items and ensuring a positive customer experience. Tasks will include crafting beverages on espresso machines and maintaining cleanliness. Must have knowledge of different coffee types, brewing methods and customization options to meet customer preferences.
 
The successful individual will demonstrate:

•    Guest Engagement: Greet and assist guests with warmth and authenticity that makes them feel welcomed and look for cues on how we may make their experience fun and memorable.

•    Product Knowledge: Maintain deep knowledge of menu, merchandise, and Coach brand heritage to seize opportunities to share the craft & quality in all of our products.

•    Selling Skills: Meet individual and store sales goals by sharing our different beverages, food, and merchandise options. Identify opportunities to enhance guest experience through customization (e.g., alternative milks, extra shots, larger sizes) and ensuring their awareness of limited availability items.

•    Visual Standards: Support floor sets, replenishment, and visual merchandising standards.

•    Operational Excellence: Maintain a clean, organized and stocked workplace, ensuring proper sanitation and food safety standards are always followed. Operate espresso machines, grinders, and ovens to prepare and serve handcrafted beverages following recipe standards and customer preferences.

•    Team Collaboration: Work closely with team members to solve problems and ensure seamless guest experience. Support team goals by sharing selling strategies and celebrating wins together.

•    Prepare and serve coffee, espresso and specialty drinks, following recipes and customer preferences

•    Operate coffee machines, grinders and brewing equipment

•    Provide exceptional customer service, greeting customers, taking orders and handling transactions

•    Maintain a clean and organized workplace, including counters, equipment and customer seating areas

•    Stock and replenish coffee supplies, syrups, pasties and other items as needed

•    Educate customers on different coffee options, brewing methods and menu items

•    Assist with opening and closing duties 

•    Handle customer complaints in a professional manner

The accomplished individual will possess...

•    Prior experience as a barista or in a café setting is preferred 
•    Strong communication and customer service skills
•    Basic math skills for handling transactions and managing cash
•    Available to work flexible hours/shifts that may include early mornings, evenings, weekends and holidays

Skills & Abilities Required:

•    Ability to work in a faced paced environment
•    Ability to stand for extended periods
•    Can lift and carry items up to 25 lbs
•    Effective client service skills
•    Proven organizational skills
•    Proven ability to work with food & beverage operating systems
•    Strong interpersonal skills