Temporary Support Associate

The successful individual will leverage their proficiency in supporting to...

• Welcoming each and every client into our store.
• Ensuring that each client is assisted and advised as needed.
• Offering a beverage to all clients in line with the SW etiquette guidelines.
• Lead in answering the phone calls to the store and providing information on all client inquiries.
• Liaise between selling professionals and back of house support to assist with the selling process.
• Oversee all outgoing and incoming PR pulls and returns.
• Ensure proper handling of incoming and outgoing messenger deliveries.
• Responsible for ringing all POS sales for clients and completing the selling ceremony.
• Managing and transacting all returns/exchanges via the POS system.
• Oversee incoming and outgoing repairs.
• Assist with incoming/outgoing shipments.
• Ensure high levels of customer satisfaction through excellent sales service.
• Maintain outstanding store condition and visual merchandising standards.
• Maintain a fully stocked store.
• Actively involved in the receiving of new shipments.
• Keep up to date with product information.
• Accurately describe product features and benefits.
• Assisting with Tapestry corporate customers including, Stuart Weitzman, Coach, and Kate Spade.
• Additional tasks to support the business as needed.

The accomplished individual will possess...

• 1-2 years of previous experience in a luxury retail service environment preferred.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• High school diploma or equivalent work experience preferred.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet).
• Ability to communicate effectively and professionally with clients and peers at all times.
• Mobility to maneuver the sales floor and stock room to provide and support customer service.
• Ability to frequently lift and carry up ten pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.
• Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays.