Assistant Manager, eCommerce

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Position Title: Assistant Manager, E-Commerce
Reports to: Sr. Manager, E-Commerce, Coach Japan
Location: Tokyo

Primary Purpose:

This position is responsible for overseeing Coach’s Outlet E-commerce site to achieve financial and performance targets. This role encompasses both the operational aspect of running e-commerce business as well as the development and execution of strategic outlet e-commerce plans. This position plays a key role in preserving the brand's unique luxury positioning in the market, requiring distinctive skills to navigate the challenges of the outlet business within the luxury industry while providing a best-in-class omnichannel brand experience to our customers.

Key Responsibilities:

• Oversee day-to-day operations of Coach’s Outlet E-commerce site, ensuring smooth operations while working with internal/external partners, including offshore tech support teams.
• Plan the site and email contents calendar, reflecting the merchandising strategy while capturing local commercial moments.
• Proactively analyze the business data to set and track financial targets for the Outlet E-commerce site, including revenue, profit margin, and customer acquisition and retention metrics.
• Implement product assortment and pricing strategies to maximize revenue and profitability while effectively managing costs through promotions, online exclusive assortment and inventory level.
• Evaluate and implement new technologies and contents to improve operational efficiency, customer engagement, and increase conversion rates.
• Partner closely with Retail, Distribution, and Customer Service teams to create a seamless omni-channel experience for customers.
• Supervise 1 contractor responsible for day-to-day operations, including product upload, site contents refresh, and email delivery.

Education/Qualifications:

• Bachelor’s degree required.
• 3-5 years experience of E-commerce management at consumer/retail sectors.
• Strong understanding of e-commerce operations, including inventory management, order fulfillment, and customer service.
• Familiarity with e-commerce platforms and technologies, with experience in implementing and optimizing digital solutions.
• Strong analytical and numerical ability; should be well-versed in analytics to analyze data for informed merchandising and marketing decisions.
• Strong project management skills and attention to detail required, with an ability to manage multiple projects simultaneously and prioritize for highest ROI.
• Fluent in Japanese and strong written communication skills in English required. Business level speaking English is preferred.
• Solid experience in a team that works closely with Global HQ required, with ability to implement at local levels.
• Strong learning agility with a proactive and result-driven mindset, capable of independently managing several projects simultaneously.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements.

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.