Associate/Assistant Manager, Client Development

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Title: Associate or Assistant Manager, Client Development
Location: Tokyo, Japan
Reports to: Manager, Client Development
 

Primary Purpose: Support the implementation of clienteling initiatives and building a strong clienteling culture and capabilities in Coach, in close collaboration with cross-functional partners such as Marketing, CRM, Training, Merchandising, IT and Retail.  Drive retention and sales growth of clients, with focus on top existing clients and new high potential clients. 

クライアンテリング・イニシアチブの実施をサポートし、コーチにおける強力なクライアンテリング文化を浸透させ構築する。その中でマーケティング、CRM、トレーニング、マーチャンダイジング、IT、リテールなどの部門横断的なパートナーとの緊密な協力関係を築くこと。また、既存の優良顧客と新規の見込み顧客を中心に、顧客の維持と売上拡大を推進する。

The successful individual will leverage their proficiency in customer experience to...

•    Plan and execute client events (in-store and other forms of client events) to increase affinity with COACH and deepen the engagement between clients and store sales associates
      COACHとの親和性を高め、顧客と店舗の販売員とのエンゲージメントを深めるための顧客イベント（店舗やその他の形態の顧客イベント）を企画・実行する。
•    Analyze market trends and competitor activities related to all client events and promotions and see what we can leverage from other brands including different industries
      顧客向けイベントやプロモーションに関連する市場動向や競合他社の行動を分析し、異業種を含む他のブランドから何が活用できるかを検討し実施する。
•    Operate annual gifting plan with internal system for both retail and outlet channel 
      リテールおよびアウトレットチャネルの年間ギフト計画を社内システムを通して運営する。
•    Optimize local deployment of global clienteling initiatives and tools, e.g., monthly clienteling focus, client amenities budget, etc.
      グローバル・クライアンテリング・イニシアチブおよびツール（例：月次クライアンテリング・フォーカス、クライアント・アメニティ予算など）のローカル展開を最適化する。
•    Support advanced order taking initiatives and organize annual party for VIP clients
      VIP顧客に特化した商品受注会のサポートやイヤーエンドパーティーを企画運営する。
•    Drive global and local initiatives to get to know our best clients at every level and develop and nurture both existing top clients and new high potential clients, e.g. New High Potential Program
      グローバルおよびローカル・イニシアチブを推進し、あらゆるレベルの優良顧客（既存新規両方）を開拓・育成する。
•    Actively collaborate with local Marketing and Retail Team to drive proactive clients events strategy clearly tied to business priorities with clear sales/ ROI goals; optimize client acquisition efforts
      ローカルのマーケティングおよびリテール部門と積極的に協業し、明確な売上／ROI目標を掲げ、ビジネスの優先順位と連動した積極的な顧客イベント戦略を構築する。
•    Drive progress by providing coaching and guidance in stores to meet results; share best practices 
      ストアビジットにてクライアント・ディベロップメントにおいて必要なコーチングやガイダンスを行い、ベストプラクティスを共有する。
•    Manage reporting against key client development KPIs (i.e., top and new high potential client retention and sales growth, performance of key initiatives); work with CRM and other partners to set up reporting processes 
      主な顧客開発KPI（トップおよび新規の潜在力の高い顧客の維持と売上成長、主要イニシアチブのパフォーマンスなど）に対する報告を行い、CRMやその他のパートナーと協力して報告プロセスを設定する。
•    Provide ongoing feedback to global Client Development to assess progress, share success stories, and identify areas of ongoing opportunity
      グローバルのクライアント・ディベロップメント部門に継続的なフィードバックを提供し、日本における各種イニシアティブの進捗や成功事例を共有し、継続的に改善機会のある分野を見出す。
•    To be responsible for the budgets in compliance with quality and deadline and develop the budget allocation for the annual activity calendar
      品質と期限を遵守した予算管理を行い、年間活動カレンダーの予算配分を策定する。
•    Identify external suppliers and partners, manage relationship in order to deliver the best quality of execution 
      ベンダーマネジメントとして、外部のサプライヤーやパートナーを選定し、最高の品質のアクティベーションを顧客に提供できるよう、関係構築に努める。

The accomplished individual will possess...

•    Bachelor’s degree or equivalent experience
　　学士号または同等の経験　
•    Over 2 years of client development, event coordination or sales associate experience
　　2年以上の顧客開拓、イベントコーディネート、販売アソシエイト経験
•    General IT skills such as Excel / Word / Outlook / PowerPoint with touch-typing
　　エクセル／ワード／アウトルック／パワーポイントなどの一般的なITスキル（タッチタイピングを含む）
•    Strong teamwork and interpersonal skills
　　強力なチームワークと対人能力
•    Effective written and verbal communication and presentation skills
　　効果的な文書作成能力および口頭でのコミュニケーション・スキル、プレゼンテーション・スキル
•    Strong analytical skills and come up with new ideas and suggestions
　　高い分析能力を持ち、新しいアイデアや提案を果敢に出すことができる能力
•    Ability to implement strategies, monitor progress, and make necessary adjustments to achieve objectives
　　戦略を実行し、進捗状況を監視し、目標達成のために必要な調整を柔軟に行う能力
•    Ability to interact with all levels of employees
　　あらゆるレベルの従業員と接する能力
•    Strong organizational skills and ability to multi-task projects in a dynamic, fast paced environment with shifting priorities
　　優先順位が移り変わるダイナミック且つペースの速い環境において、プロジェクトをマルチタスクでこなせる高い能力
•    Luxury brand experience including other industries
　　他業界を含むラグジュアリーブランドでの業務経験
•    Retail experience
　　小売経験
•    Native level Japanese language skill and business level English language skill is a plus
　　ネイティブレベルの日本語力、ビジネスレベルの英語力があれば尚可

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.